Project Information

Bid Title

On-Call After Hours Phone Answering Services

Issuing Agency

City of Modesto

Location

California

Published Date

Nov 27, 2025

Closing Date

Jan 20, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Project ID:

Title: On-Call After Hours Phone Answering Services

Addenda: 0

Release Date: 11/25/2025

Due Date: 1/20/2026

Post Information

Posted At:Tue, Nov 25, 2025 4:17 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

NOTICE IS HEREBY GIVEN that the City of Modesto, County of Stanislaus, State of California (“City”), will receive proposals (each, a "Proposal") through its OpenGov Procurement portal from qualified Proposers (each, a “Proposer”) for the furnishing of On-Call After Hours Phone Answering Services services (the “Services”) for the City of Modesto, Finance Department, Purchasing Division.

Background

The City of Modesto requests after-hour answering services from qualified contractors interested in providing professional telephone answering services and support of the City’s operations, activities and programs, during night, holiday, weekend hours, or on an as needed basis (categorized as “after-hours”). Services are required throughout the City by various Divisions, with a total monthly average of 1,500 incoming calls, and 500 outbound calls to on-call personnel. The average length of an incoming call is approximately 1 minute 30 seconds, average length of outbound call is 1 minute.

Timeline

RFP Issued:

November 25, 2025

Questions Due via City's OpenGov Procurement portal:

December 9, 2025, 5:00pm

Addendum Issued (if required):

December 23, 2025

Proposal Due Date & Time:

January 20, 2026, 11:00am

Approximate Contract Award Date:

May 2026

Commodity Codes

• NAICS 561421Telephone Answering Services

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