Project Information

Bid Title

District Long Term Care Ombudsman Services - Questions and Answers No. 1

Issuing Agency

Shelby County

Location

Tennessee

Published Date

Mar 31, 2026

Closing Date

Apr 10, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 26-001-73

Original Source

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Project Description

Bid Title:

RFP 26-001-73 Questions and Answers No. 1

Category:

Aging Commission

Status:

Open

Publish Date:

Tuesday, March 31, 2026 - 8:30am

Close Date:

04/10/2026 - 4:00pm

Contact Person:

Caterra Farmer

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Related Documents:

RFP 26-001-73 Questions and Answers No. 1.pdf

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Shelby County

Tennessee

Lee Harris, Mayor

Questions and Answers No. 1

ISSUED: March 31, 2026

RFP # 26-001-73 District Long-Term Care Ombudsman

(Aging Commission of the Mid-South)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by a potential bidder. Our answers are listed below in

red:

1. In the RFP Scorecard, there is a question that says: Provide customer satisfaction survey and

results of customer satisfaction rate measured and demonstrate that 80% or more of consumers

are satisfied with services.

However, due to the sensitive and highly confidential nature of the work of the long-term care

ombudsman, the district does not conduct satisfaction surveys for those involved in complaints

that we investigate. According to State LTC Ombudsman policies Chapter 8, 8-10-.03

Disclosure: (1) Only the SLTCO may authorize the disclosure of program records or

information. Disclosure without consent is prohibited, except in limited circumstances defined by

law.

Therefore, how do we address this question?

Answer: Yes, there is no regulation requiring satisfaction surveys, however there is no regulation

against it. The Ombudsman program works to resolve issues brought to them on behalf of

residents to their satisfaction. If you track that satisfaction as resolution, please provide

information.

Sincerely,

Signed Original on File

Caterra Farmer, Buyer

Purchasing Department

Shelby County Government

Commodity Codes

• NAICS 561720Janitorial Services
• NAICS 623110Nursing Care Facilities (Skilled Nursing Facilities)

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