Project Information

Bid Title

Complaint Management Software and Implementation Services

Issuing Agency

Great Lakes Water Authority

Location

Michigan

Published Date

Mar 18, 2026

Closing Date

Mar 23, 2026

Government Level

State & Local

Status

Closed

Ref. #

REQ - 0007996

Original Source

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Bid Documents

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Project Description

Project: Complaint Management Software and Implementation Services

Ref. #: REQ - 0007996

Type: RFP

Status:

Open

Open Date: Feb 9th 2026, 12:00 PM EST

Questions Due Date: Feb 23rd 2026, 12:00 PM EST

Close Date: Mar 23rd 2026, 12:00 PM EDT

Project Description: The Great Lakes Water Authority (GLWA) Organizational Development (OD) Group is responsible for maintaining all records related to union grievances and employee complaints that are reviewed and investigated by GLWA. The records include detailed and confidential documentation such as statements, investigative notes, exhibits, correspondence, and reports. Currently this information is maintained manually.
OD is requesting a digital platform to manage the workflow of grievances and complaints where there is a cross-functional search/reference for such matters; information gathered and maintained is standardized; and reports/statistics can be generated. This system would allow union members and employees to bring forth grievances/complaints in a uniform approach and the ability to directly assign matters within the OD team.
Internal OD processes will need to be defined to take full advantage of the system’s functionality. Additionally, the organization will require training on the purpose and use of this system.

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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