Project Information

Bid Title

Norfolk Police Department Records Management System

Issuing Agency

City of Norfolk

Location

Virginia

Published Date

Nov 19, 2024

Closing Date

Dec 20, 2024

Government Level

State & Local

Status

Closed

Ref. #

10380-0-2025

Original Source

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Project Description

Project ID: 10380-0-2025

Title: Norfolk Police Department Records Management System

Addenda: 0

Release Date: 11/19/2024

Due Date: 12/20/2024

Post Information

Posted At:Tue, Nov 19, 2024 3:23 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

The purpose of this RFP is to obtain an open platform, server-based records management system (“RMS” or “System”) that allows for the seamless integration of existing computer aided dispatch (“CAD”) currently utilized by the City of Norfolk (“City”). The desired RMS should allow for scalability and flexibility as new technologies emerge and expansion of public safety records management is needed. The City is seeking a records management system that would enable real-time, rules-based alerts, provide visual reports and analytics accessible to all roles, with intuitive interfaces and efficient workflows that meet current and future needs to help streamline records, reduce administrative burdens, and enhance data quality.

Background

The City is home to 232,955 (circa 2022) citizens. The City’s Police Department (“NPD”) is comprised of 600 sworn and civilian personnel. Between the years 2019 to 2023, the department averaged over 200K calls for service annually.

The current RMS, Hexagon On-Call, was implemented in 2019. Users complain about the system complexity and difficulty with integrations, leading to delays and inaccuracies in record management.

Timeline

Release Project Date:

November 19, 2024

Question Submission Deadline:

November 25, 2024, 5:00pm

Question Response Deadline:

November 27, 2024, 5:00pm

Proposal Submission Deadline:

December 20, 2024, 2:00pm

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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