Project Information

Bid Title

Contact Center as a Service (CCaaS) Solution

Issuing Agency

Washington Suburban Sanitary Commission

Location

Maryland

Published Date

Apr 28, 2026

Closing Date

May 15, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

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Form Details (Abstract): RFQ 101587 Status Active Abstract Negotiation Number 101587 Negotiation Type RFQ Title Contact Center as a Service (CCaaS) Solution Description Contact Center as a Service (CCaaS) Solution Open Date 03-APR-2026 17:16:52 Close Date 15-MAY-2026 14:00:00 Award Date Cover Sheet Contract Admininstrator Lakhawala, Sejal B Phone 301-206-8979 E-mail sejal.lakhawala@wsscwater.com Site Inspection No Site Inspection Date & Time Site Inspection Location Pre-Solicitation Meeting Yes Pre-Solicitation Meeting Date & Time Pre-Solicitation Meeting Location Appendix A Supplier Diversity Forms No Appendix B Performance Bond No Labor and Material Payment Bond No Appendix C Pricing Page Yes Signature Page Yes Contract Certification Affidavit Yes References Form Yes Statement of Bidder's Qualification's Form Yes Metropolitan Council of Governments Rider Clause No

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Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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