Project Information

Bid Title

RFP for Economic Development Customer Relationship Management (CRM) and Reporting Software

Issuing Agency

City of West Fargo

Location

North Dakota

Published Date

Dec 15, 2025

Closing Date

Jan 7, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Bid Title:	RFP for Economic Development Customer Relationship Management (CRM) and Reporting Software
Category:	City of West Fargo RFP
Status:	Open

Description: The City of West Fargo Economic Development Department is seeking proposals from qualified vendors to provide a cloud-based Customer Relationship Management (CRM) and Reporting Software solution. This initiative aims to strengthen the City’s economic development operations through improved tracking of business retention and expansion (BRE) efforts, investment lead management, and enhanced data-driven decision-making. The system should empower staff to more effectively communicate with local businesses, investors, and partners while providing real-time insights into West Fargo’s business climate. We invite your organization to submit a proposal detailing how your software solution and implementation approach can meet these needs. The City is committed to identifying a long-term technology partner that can deliver a user-friendly, scalable, and secure CRM platform aligned with our mission to promote sustainable economic growth. We appreciate your interest in working with the City of West Fargo and look forward to reviewing your proposal. The City of West Fargo is issuing this Request for Proposals (RFP) to acquire a cloud-based CRM and Reporting Software solution designed to streamline and modernize the City’s economic development processes. This system will support approximately 5–7 users, including the Economic Development Director and team, the Senior Director of Community Development, and members of the City Planning Department. Key project goals include: 1. Tracking and managing business retention and expansion (BRE) activities. 2. Capturing and nurturing investment leads. 3. Enabling two-way communication with businesses and partners. 4. Allowing tagging and data categorization for effective segmentation and reporting. 5. Delivering custom dashboards, analytics, and visualization tools. 6. Providing integration capabilities with GIS systems and the City’s website. The City seeks a cloud-based SaaS solution that is secure, configurable, and easy to maintain. Implementation is targeted for Quarter 1 of 2026, with proposals due January 7th, 2026. Please download the full bid packet for additional details. Publication Date/Time: 12/12/2025 12:00 AM Closing Date/Time: 1/7/2026 11:59 PM Submittal Information: Submit proposals in PDF format to evan.frisk@WestFargoND.gov with the subject line “RFP – Economic D Contact Person: Evan Frisk, Economic Development Coordinator City of West Fargo Economic Development Department Email: evan.frisk@westfargond.gov Phone: 701-893-6027 Download Available: YES Related Documents: RFP - Economic Development CRM - City of West Fargo

Attachment Preview

Request for Proposals:

Economic Development

Customer Relationship Management (CRM)

and Reporting Software

Issue Date: 12/15/2025

Proposal Due Date: January 7th, 2026

Implementation Target: Q1 2026

RFP: City of West Fargo Economic Development – CRM Software

Page 1 of 8

COVER LETTER

City of West Fargo, North Dakota

Department of Economic Development

800 4th Avenue East

West Fargo, ND 58078

12/15/2025

Dear Prospective Vendor,

The City of West Fargo Economic Development Department is seeking proposals from qualified

vendors to provide a cloud-based Customer Relationship Management (CRM) and Reporting

Software solution.

This initiative aims to strengthen the City’s economic development operations through improved

tracking of business retention and expansion (BRE) efforts, investment lead management, and

enhanced data-driven decision-making. The system should empower staff to more effectively

communicate with local businesses, investors, and partners while providing real-time insights

into West Fargo’s business climate.

We invite your organization to submit a proposal detailing how your software solution and

implementation approach can meet these needs. The City is committed to identifying a long-

term technology partner that can deliver a user-friendly, scalable, and secure CRM platform

aligned with our mission to promote sustainable economic growth.

We appreciate your interest in working with the City of West Fargo and look forward to

reviewing your proposal.

Sincerely,

Evan Frisk

Economic Development Coordinator

City of West Fargo Economic Development Department

Email: evan.frisk@westfargond.gov

Phone: 701-893-6027

RFP: City of West Fargo Economic Development – CRM Software

Page 2 of 8

TABLE OF CONTENTS

SECTION 1: INTRODUCTION…………………………………………………………………………4

SECTION 2: PROJECT OVERVIEW AND SCHEDULE…………………………………..…………5

SECTION 3: SCOPE OF WORK……………………………………………………………..…………6

SECTION 4: PROPOSAL PROCESS……………………………………………………...…...………7

SECTION 5: EVALUATION…………………………………………………………………...…………8

SECTION 6: TERMS AND CONDITIONS………………………………………………...……………8

RFP: City of West Fargo Economic Development – CRM Software

Page 3 of 8

1. INTRODUCTION

Section 1.01 Introduction

The City of West Fargo, North Dakota, invites qualified vendors to submit proposals for a

Customer Relationship Management (CRM) and Reporting Software solution to support the

City’s Economic Development Department.

Section 1.02 Background

The City seeks a modern, intuitive CRM platform to enhance business retention and expansion

tracking, investment lead management, communication, and reporting across departments.

Section 1.3 About the City of West Fargo

West Fargo, North Dakota, is a city on the grow, more than doubling in population over the past

20 years. To our 42,000 residents, the City offers an excellent student-oriented school district, a

park district with world-class facilities, and a variety of housing options to meet the needs of

residents of all ages and families of all sizes. The City combines the benefits of small-town living

with the resources and amenities of a large city – plus the kind of community spirit unique to the

Midwest!

The City has a strong primary sector business industry centered around agriculture, technology,

and innovation, making the City an up-and-coming hot spot for national and international

commerce, manufacturing, and distribution. As part of a larger metro area, the City is on the

doorstep of North Dakota’s hub for high-quality medical care and research, three universities,

and a multi-modal transportation network spanning air, rail, and two interstates.

This dynamic growth and strategic positioning are supported by a dedicated team of public

servants who ensure the city runs efficiently and continues to thrive. Behind the City’s success

is a commitment to community-focused services that enhance everyday life for residents and

businesses alike.

City staff aim to maintain a high quality of life for residents in a clean, safe, and friendly

community. Along with administrative, community, and development staff, the City includes the

West Fargo Police Department, West Fargo Fire Department, West Fargo Department of Public

Works and Sanitation, and the West Fargo Public Library.

RFP: City of West Fargo Economic Development – CRM Software

Page 4 of 8

2. PROJECT OVERVIEW AND SCHEDULE

Section 2.01 Executive Summary

The City of West Fargo is issuing this Request for Proposals (RFP) to acquire a cloud-based

CRM and Reporting Software solution designed to streamline and modernize the City’s

economic development processes.

This system will support approximately 5–7 users, including the Economic Development

Director and team, the Senior Director of Community Development, and members of the City

Planning Department.

Key project goals include:

1. Tracking and managing business retention and expansion (BRE) activities.

2. Capturing and nurturing investment leads.

3. Enabling two-way communication with businesses and partners.

4. Allowing tagging and data categorization for effective segmentation and reporting.

5. Delivering custom dashboards, analytics, and visualization tools.

6. Providing integration capabilities with GIS systems and the City’s website.

The City seeks a cloud-based SaaS solution that is secure, configurable, and easy to maintain.

Implementation is targeted for Quarter 1 of 2026, with proposals due January 7th, 2026.

Section 2.02 Project Objectives

The objectives of this project are to:

1. Streamline business retention and expansion (BRE) tracking.

2. Improve lead management for investment prospects.

3. Enable two-way communication with businesses and stakeholders.

4. Support data tagging and categorization for better analytics.

5. Deliver customizable dashboards and reports.

6. Integrate with GIS and the City’s website.

7. Ensure secure, cloud-based access and role-based permissions.

RFP: City of West Fargo Economic Development – CRM Software

Page 5 of 8

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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