Project Information

Bid Title

Patient Flow and Queue Management System - Crownpoint Healthcare Facility

Issuing Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Location

New Mexico

Published Date

Sep 3, 2026

Closing Date

Sep 8, 2026

Government Level

Federal

Status

Closed

Ref. #

75H7126Q00216

Original Source

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Bid Inquiries

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Bid Documents

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Set Aside

Total Small Business Set-Aside (FAR 19.5)

Project Description

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Patient Flow and Queue Management System - Crownpoint Healthcare Facility

Active

Contract Opportunity

Notice ID

75H7126Q00216

Related Notice

75H71026Q00216

Department/Ind. Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Sub-tier

INDIAN HEALTH SERVICE

Office

NAVAJO AREA INDIAN HEALTH SVC

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General Information

• Contract Opportunity Type: Solicitation (Original)
• Original Published Date: Sep 03, 2026 03:16 pm MDT
• Original Date Offers Due: Sep 08, 2026 10:00 am MDT
• Inactive Policy: 15 days after date offers due
• Original Inactive Date: Sep 23, 2026
• Initiative:
  • None

Classification

• Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
• Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
• NAICS Code:
  • 541519 - Other Computer Related Services
• Place of Performance:
  Crownpoint , NM 87313
  USA

Description

The Indian Health Service (IHS), Navajo Area, Crownpoint Healthcare Facility, has a requirement for a commercially available Patient Flow and Queue Management System, ACF Technologies Q-Flow Brand Name or Equal, for the Crownpoint Healthcare Facility Pharmacy Department.

The requirement includes software and licensing, hardware, implementation, installation, system and workflow configuration, testing, training, warranty, maintenance, and technical support necessary to provide a fully operational patient flow and queue management solution. The system will support patient check-in, virtual queuing, appointment management, queue monitoring, patient notifications, digital signage, reporting, administrative dashboards, audit logging, role-based access, and related patient flow management functions.

The proposed solution shall operate as a standalone application within the Crownpoint Healthcare Facility network and shall comply with the operational, performance, cybersecurity, and other requirements identified in the solicitation and Statement of Work (SOW).

The anticipated period of performance consists of a 12-month base period and four (4) one-year option periods.

This acquisition is anticipated to be issued as a Total Small Business Set-Aside under NAICS 541519 – Other Computer Related Services. Quoters proposing an equal product shall demonstrate that the proposed solution meets the salient characteristics identified in the solicitation.

Interested parties shall review the complete solicitation and all attachments for the Government's requirements, quotation submission instructions, and evaluation criteria.

This notice constitutes the solicitation. Quotations shall be submitted in accordance with the instructions contained in the attached RFQ.

Attachments/Links

Contact Information

Contracting Office Address

• PO BOX 9020
• WINDOW ROCK , AZ 86515
• USA

Primary Point of Contact

• Marshall Arviso
• Marshall.Arviso@ihs.gov
• Phone Number 5057866319

Secondary Point of Contact

• Janice Martinez
• Janice.Martinez@ihs.gov
• Phone Number 5057866216

History

• Sep 03, 2026 03:16 pm MDTSolicitation (Original)
• Aug 18, 2026 11:06 pm MDT Presolicitation (Original)

Commodity Codes

• FSC DAutomatic Data Processing and Telecommunication Services

• NAICS 541519Other Computer Related Services

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