Project Information

Bid Title

Customer Service Social Skills Training for Surface/Rail Transportation and Station Personnel

Issuing Agency

Southeastern Pennsylvania Transportation Authority

Location

Pennsylvania

Published Date

Apr 2, 2026

Closing Date

May 14, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 26-00025-AKQC

Original Source

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Bid Documents

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Project Description

Customer Service Social Skills Training for Surface/Rail Transportation and Station Personnel

Item RFP 26-00025-AKQC

SEPTA will accept Proposals in SEPTA’s General Offices, 1234 Market Street, 11th Fl., Philadelphia, PA 19107 for the Proposal indicated.

Documents

• Requests for Proposals (PDF)
• Invitation to Propose (PDF)

Contact: Tinamarie Rintye
Email: trintye@septa.org
Phone: 215-580-6075

Category: ePS Bids/RFPs
Status: Open

Attachment Preview

Request for Proposal

RFP #26-00025-AKQC

for

Customer Service Social Skills Training for Surface / Rail

Transportation and Station Personnel Project

March 2026

Customer Service Social Skills Training for Surface / Rail

Transportation and Station Personnel Project

CONTENTS

Part I:

Section 1 - Instructions & Information for Proposers

Section 2 - Selection Process

Part II: Contract Requirements

Attachments

1. Technical Proposal

2. Scope of Services

3. Price Proposal

4. Federal Transit Administration (“FTA”) Provisions for Contracts

-

Not Applicable

5. Certification Regarding Lobbying - Not Applicable

6. Disadvantaged Business Enterprise (“DBE”) Requirements

- Not Applicable

7. SEPTA Solicitation Statistics

8. Project Progress and Performance Evaluation

9. Certification Regarding Compliance with Immigration Reform and

Control Act of 1986

10. Commonwealth of Pennsylvania Contract Requirements

11. SEPTA EEO Contractual Requirements

NAECFTEC

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PART I

Section 1

Instructions and Information for Proposers

NAECFTEC

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Request for Proposal

Customer Service Social Skills Training for Surface / Rail

Transportation and Station Personnel Project

SECTION 1 – INSTRUCTIONS AND INFORMATION FOR PROPOSERS

I. You (hereinafter referred to as “Proposer”) are requested to submit a formal proposal

(hereinafter referred to as “Proposal”) for the required services detailed in Attachment 2

(hereinafter referred to as “Scope of Services”) in accordance with this Request for

Proposal (“RFP”). Any Proposal submitted must comply with the requirements of this RFP

as herein stated including all applicable Federal, State and Local laws, and is to be signed

by an officer legally authorized to bind Proposer to a Contract (hereinafter referred to as

“Contract”) and shall be submitted to SEPTA in writing, in the time and in the manner

described herein.

II. FORM OF PROPOSAL

The Proposal must address all items set forth in Attachment 2, “Scope of Services.”

A. Technical Proposal

This shall include but not be limited to the following information:

1. A statement concerning the Proposer’s interpretation of the Project

objectives, and a description of the services as understood by the Proposer.

The services described by Proposer must be fully responsive to this

RFP. Eliminations or qualifications by Proposer of performance of

services required by this RFP may result in a Proposal being judged

non-responsive.

2. A Project organization chart identifying Proposer’s manager of the Project

and all other “key” personnel. SEPTA retains the right to reject or accept

proposed Project personnel. Resumes shall be provided to identify the

qualifications and experience of the manager of the Project and all key

personnel. Except as specified in Paragraph 6 of the attached Contract,

SEPTA will not permit a change in the manager of the Project or key

personnel after award, if any, to the successful proposing firm.

3. Proposer shall state the full name of the entity as it will appear on all final

contract documents. If the Proposer is a joint venture, then a copy of any

written agreement that exists between the members of each party to the joint

venture shall be included as part of the Technical Proposal. Such agreement

shall fully discuss and identify the responsibility of the joint venture for

performing the services provided. However, the joint venture must comply

with Section 37 of the contract.

NAECFTEC

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B. Price Proposal

The price to SEPTA for performing all the SEPTA required scope of services must

be detailed in the Price Proposal. The Price Proposal will be submitted to

SEPTA as a SEPARATE DOCUMENT IN A SEALED ENVELOPE. Price

Proposals which exclude or restrict cost items necessary for a Proposer to

perform the SEPTA required scope of services are not acceptable and may be

considered by SEPTA as non-responsive to the RFP.

1. The Price Proposal shall be submitted using the form included in

Attachment 3 along with any other additional information required to make

it complete.

2. The requirements of this RFP should be carefully reviewed by

Proposer prior to preparation of its Price Proposal. In preparation of

its Price Proposal, Proposer must assume that SEPTA will not make

modifications to the terms of the Contract as attached.

III. RESPONSIBILITY OF PROPOSER

SEPTA will only award a contract to a firm which it has determined to be responsible. The

Proposer shall furnish adequate documentation to permit SEPTA to determine the

responsibility of Proposer within five (5) calendar days of SEPTA’s written request. A

responsible Proposer is one that meets the following standards:

A. Integrity and Ethics - Has a satisfactory record of integrity and business ethics, in

compliance with 49 U.S.C. Section 5325(j) (2) (A);

B. Debarment and Suspension – Is neither debarred nor suspended from Federal

programs under DOT regulations, “Non procurement Suspension and Debarment,”

2CFR Parts 180 and 1200, or under FAR at 48CFR, Chapter 1 Part 9.4 or any

Commonwealth of Pennsylvania funded programs. This contract will also be

governed by the Contractor’s/Consultant’s responsibilities under 49 CFR, Part 29,

regarding debarment, suspension, and other responsibility matters of any lower tier

covered transactions, as applicable.

C. DBE – Is in compliance with DOT’s Disadvantaged Business Enterprise

requirements, 49 CFR, Part 26;

D. Public Policy – Is in compliance with the public policies of the Federal

Government, as required by 49 U.S.C. Section 5325 (j) (2) (B) and Commonwealth

of Pennsylvania public policies;

E. Administrative and Technical Capacity – Has the necessary organization,

experience, accounting, and operational controls and technical skills, or the ability

to obtain them in compliance with 79 U.S.C Section 5325 (j) (2) (D);

F.

NAECFTEC

Licensing and Taxes – Is in compliance with applicable licensing and tax laws and

regulations;

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Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 611430Professional and Management Development Training

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