Project Information

Bid Title

Medical Assistance Non-Emergency Transportation Program

Issuing Agency

Washington County

Location

Maryland

Published Date

May 11, 2026

Closing Date

May 14, 2026

Government Level

State & Local

Status

Closed

Original Source

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Project Description

WCHD-2026-02
Invitation Title:	Medical Assistance Non-Emergency Transportation Program
Due Date/Time:	May 14, 2026 4:00 p.m. (EST)
Conference Date/Time:	May 4, 2026 10:00 a.m. (Virtual) See Attachment A for instructions
Questions Due Date	May 8, 2026 10:00 a.m.
Documentation:	NEMT RFP – WCHD-2026-02 Attachment M Estimate of Cost of Contract Worksheet Appendix 5-Fiscal Year 2020 Complete Guide – Maryland Medical Assistance Guide to Administration of the Transportation Grant Program
Addenda:	RFP-2026-02 Addendum #1 Notice of Walk Through RFP-2026-02 Addendum #2 Notice of Excel Spreadsheet Correction RFP-2026-02 Addendum #3 Question & Answers Attachment M Estimate of Cost of Contract Worksheet RFP-2026-02 Acknowledge of Addenda
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Medical Assistance Non-Emergency Transportation Program

Solicitation #: WCHD-2026-02

RFP Document

STATE OF MARYLAND

WASHINGTON COUNTY HEALTH DEPARTMENT (WCHD)

REQUEST FOR PROPOSALS (RFP)

MEDICAL ASSISTANCE NON-EMERGENCY

TRANSPORTATION PROGRAM

RFP NUMBER WCHD 2026-02

ISSUE DATE: 04/13/2026

NOTICE

A Prospective Offeror that has received this document from a source other than eMarylandMarketplace

(eMMA) https://procurement.maryland.gov should register on eMMA. See Section 4.2.

MINORITY BUSINESS ENTERPRISES ARE ENCOURAGED TO

RESPOND TO THIS SOLICITATION.

RFP for the Washington County Health Department

Issue Date: April 13, 2026

Page 1 of 128

Medical Assistance Non-Emergency Transportation Program

Solicitation #: WCHD-2026-02

RFP Document

VENDOR FEEDBACK FORM

To help us improve the quality of State solicitations, and to make our procurement process more

responsive and business friendly, please provide comments and suggestions regarding this solicitation.

Please return your comments with your response. If you have chosen not to respond to this solicitation,

please email or fax this completed form to the attention of the Procurement Officer (see Key

Information Summary Sheet below for contact information).

Title: Medical Assistance Non-Emergency Transportation Program

Solicitation No: WCHD-2026-02

1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:

 Other commitments preclude our participation at this time

 The subject of the solicitation is not something we ordinarily provide

 We are inexperienced in the work/commodities required

 Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)

 The scope of work is beyond our present capacity

 Doing business with the State is simply too complicated. (Explain in REMARKS section)

 We cannot be competitive. (Explain in REMARKS section)

 Time allotted for completion of the Proposal is insufficient

 Start-up time is insufficient

 Bonding/Insurance requirements are restrictive (Explain in REMARKS section)

 Proposal requirements (other than specifications) are unreasonable or too risky (Explain in

REMARKS section)

 MBE or VSBE requirements (Explain in REMARKS section)

 Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory.

(Explain in REMARKS section)

 Payment schedule too slow

 Other: __________________________________________________________________

2. If you have submitted a response to this solicitation, but wish to offer suggestions or express

concerns, please use the REMARKS section below. (Attach additional pages as needed.)

REMARKS:

____________________________________________________________________________________

____________________________________________________________________________________

Vendor Name: ________________________________ Date: _______________________

Contact Person: _______________________________ Phone (____) _____ - _________________

Address: ______________________________________________________________________

E-mail Address: ________________________________________________________________

RFP for the Washington County Health Department

Issue Date: April 13, 2026

Page 2 of 128

Medical Assistance Non-Emergency Transportation Program

Solicitation #: WCHD-2026-02

RFP Document

STATE OF MARYLAND

WASHINGTON COUNTY HEALTH DEPARTMENT (WCHD)

KEY INFORMATION SUMMARY SHEET

Request for Proposals

Services - Medical Assistance Non-Emergency Transportation

Program

Solicitation Number:

WCHD-2026-02

RFP Issue Date:

04/13/2026

RFP Issuing Office:

Washington County Health Department (WCHD or the

"Department")

Procurement Officer:

e-mail:

Office Phone:

Michelle Hutchinson

1302 Pennsylvania Avenue

Hagerstown, MD 21742

Michelle.Hutchinson@Maryland.gov

240-313-3216

Proposals are to be sent to:

wchd.procurement@maryland.gov or delivered in person by May 14,

2026, 4:00 PM Local Time (EST)

Pre-Proposal Conference:

Questions Due Date and Time

Proposal Due (Closing) Date

and Time:

MBE Subcontracting Goal:

May 4, 2026, 10:00 AM Local Time (EST) Online via Google Meet

See Attachment A for instructions.

May 8, 2026, 10:00 AM Local Time (EST)

May 14, 2026, 4:00 PM Local Time (EST)

Offerors are reminded that a completed Feedback Form is requested

if a no-bid decision is made (see page ii).

0%

VSBE Subcontracting Goal:

Contract Type:

0%

Indefinite Quantity with Fixed Unit Prices

Contract Duration:

Primary Place of

Performance:

SBR Designation:

Federal Funding:

July 1, 2026 – June 30, 2027, base period with two (2), one-year

option periods: Option (1) July 1, 2027 – June 30, 2028, and

Option (2) July 1, 2028 – June 30, 2029.

Washington County, Maryland

No

Yes

RFP for the Washington County Health Department

Issue Date: April 13, 2026

Page 3 of 128

Medical Assistance Non-Emergency Transportation Program

Solicitation #: WCHD-2026-02

RFP Document

TABLE OF CONTENTS – RFP

1 Minimum Qualifications ...................................................................................................................... 7

1.1 Offeror Minimum Qualifications................................................................................................. 7

2 Contractor Requirements: Scope of Work ........................................................................................ 8

2.1 Summary Statement..................................................................................................................... 8

2.2 Background, Purpose and Goals.................................................................................................. 8

2.3 Responsibilities and Tasks......................................................................................................... 10

3 Contractor Requirements: General .................................................................................................. 20

3.1 Contract Initiation Requirements............................................................................................... 20

3.2 End of Contract Transition ........................................................................................................ 20

3.3 Invoicing.................................................................................................................................... 22

3.4 Liquidated Damages .................................................................................................................. 23

3.5 Disaster Recovery and Data ...................................................................................................... 23

3.6 Insurance Requirements ............................................................................................................ 25

3.7 Security Requirements............................................................................................................... 26

3.8 Problem Escalation Procedure................................................................................................... 32

3.9 Experience and Personnel.......................................................................................................... 33

4 Procurement Instructions .................................................................................................................. 34

4.1 Pre-Proposal Conference ........................................................................................................... 34

4.2 eMaryland Marketplace Advantage (eMMA) ........................................................................... 34

4.3 Questions ................................................................................................................................... 34

4.4 Procurement Method ................................................................................................................. 35

4.5 Proposal Due (Closing) Date and Time..................................................................................... 35

4.6 Multiple or Alternate Proposals................................................................................................. 35

4.7 Economy of Preparation ............................................................................................................ 35

4.8 Public Information Act Notice .................................................................................................. 35

4.9 Award Basis............................................................................................................................... 36

4.10 Oral Presentation ....................................................................................................................... 36

4.11 Duration of Proposal.................................................................................................................. 36

4.12 Revisions to the RFP ................................................................................................................. 36

4.13 Cancellations ............................................................................................................................. 36

4.14 Incurred Expenses ..................................................................................................................... 37

4.15 Protest/Disputes ......................................................................................................................... 37

RFP for the Washington County Health Department

Issue Date: April 13, 2026

Page 4 of 128

Medical Assistance Non-Emergency Transportation Program

Solicitation #: WCHD-2026-02

RFP Document

4.16 Offeror Responsibilities............................................................................................................. 37

4.17 Acceptance of Terms and Conditions........................................................................................ 38

4.18 Proposal Affidavit ..................................................................................................................... 38

4.19 Contract Affidavit...................................................................................................................... 38

4.20 Compliance with Laws/Arrearages ........................................................................................... 38

4.21 Verification of Registration and Tax Payment .......................................................................... 38

4.22 False Statements ........................................................................................................................ 38

4.23 Prompt Payment Policy ............................................................................................................. 39

4.24 Electronic Procurements Authorized ......................................................................................... 39

4.25 MBE Participation Goal ............................................................................................................ 40

4.26 VSBE Goal ................................................................................................................................ 40

4.27 Living Wage Requirements ....................................................................................................... 40

4.28 Federal Funding Acknowledgement.......................................................................................... 42

4.29 Conflict of Interest Affidavit and Disclosure ............................................................................ 42

4.30 Non-Disclosure Agreement ....................................................................................................... 42

4.31 HIPAA - Business Associate Agreement .................................................................................. 42

4.32 Bonds ......................................................................................................................................... 43

4.33 Maryland Healthy Working Families Act Requirements .......................................................... 44

5 Proposal Format ................................................................................................................................. 46

5.1 Two Part Submission................................................................................................................. 46

5.2 Proposal Delivery and Packaging.............................................................................................. 46

5.3 Volume I - Technical Proposal .................................................................................................. 47

5.4 Volume II – Financial Proposal................................................................................................. 53

6 Evaluation and Selection Process...................................................................................................... 54

6.1 Evaluation Committee ............................................................................................................... 54

6.2 Technical Proposal Evaluation Criteria ..................................................................................... 54

6.3 Financial Proposal Evaluation Criteria ...................................................................................... 54

6.4 Reciprocal Preference................................................................................................................ 54

6.5 Selection Procedures.................................................................................................................. 55

6.6 Documents Required upon Notice of Recommendation for Contract Award ........................... 56

7 RFP ATTACHMENTS AND APPENDICES .................................................................................. 57

Attachment A. Pre-Proposal Conference Response Form................................................................ 59

Attachment B. Financial Proposal Instructions & Form.................................................................. 60

RFP for the Washington County Health Department

Issue Date: April 13, 2026

Page 5 of 128

Commodity Codes

• NAICS 485991Special Needs Transportation

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