Project Information

Bid Title

Citizen Relationship Management (CRM) Software

Issuing Agency

City of San Mateo

Location

California

Published Date

Apr 23, 2025

Closing Date

May 19, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Bid Title:	Citizen Relationship Management (CRM) Software
Category:	ALL OPEN RFPs
Status:	Open

Description: The City of San Mateo is seeking proposals from qualified vendors to provide a comprehensive Citizen Relationship Management (CRM) software solution. The goal of this CRM system is to enhance the City’s ability to manage citizen inquiries, complaints, and requests for services efficiently, improving communication, responsiveness, and service delivery to the public. Publication Date/Time: 4/12/2025 9:00 AM Closing Date/Time: 5/19/2025 5:00 PM Contact Person: Jenifer Forsythe, Web Specialist Department of Information Technology jforsythe@cityofsanmateo.org Related Documents: FINAL - Request for Proposals for Citizen Relationship Management (CRM) COSM CRM RFP - Attachment 1 - Scope of Services COSM CRM RFP - Attachment 2 - Contract for Services

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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