Project Information

Bid Title

Website Redesign and Related Services

Issuing Agency

City of Dublin

Location

California

Published Date

Nov 7, 2025

Closing Date

Dec 5, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Bid Title:	Website Redesign and Related Services
Category:	City of Dublin Bid Postings
Status:	Open
Bid Recipient:	nterested@revize.com, info@civicplus.com, info@granicus.com, info@mccinnovations.com

Description: General Description of the Project The goal of this project is to replace and modernize the current website through a redesigned, accessible, and user-friendly website that reflects Dublin’s brand identity. The new website will be easier for users to navigate, more efficient for City staff to manage, and provide a wide variety of services. Goals The goal of this project is to modernize the City’s digital presence through a redesigned, accessible, and user-friendly website that reflects Dublin’s brand identity and serves the needs of residents, businesses, and visitors. The selected Vendor will be responsible for achieving the following objectives: Design and Implement a Modern Web Platform – Deliver a scalable, secure, and accessible content management system (CMS) that meets the City’s long-term operational and technical needs. Ensure Accessibility Compliance – Design and build the website to meet or exceed WCAG 2.1 AA standards and implement tools and processes that support ongoing accessibility compliance. Enhance User Experience – Develop a clear, intuitive site architecture, navigation, and interface that improve usability and ensure efficient access to City information and services for all audiences. Adopt a Mobile-First, Responsive Design – Create a fully responsive design that provides seamless functionality and visual consistency across mobile, tablet, and desktop devices. Implement Website Governance Frameworks – Collaborate with the City to establish contributor roles, permissions, and approval workflows in the new CMS that promote effective site management and accountability. Maintain Brand and Design Consistency – Incorporate the City’s visual identity and communication standards into all aspects of the website’s design to ensure a cohesive and recognizable digital presence. Integrate Performance Monitoring Tools – Configure analytics, reporting, and quality assurance systems to enable ongoing measurement of website performance, accessibility, and user engagement. Support Staff Training and Knowledge Transfer – Provide training, documentation, and resources to equip City staff with the knowledge and tools necessary to maintain and manage website content, accessibility practices, and routine updates independently. Scope of Work Please see Scope of Work (Attachment A) and related documents for information on the services and deliverables desired and other required information. Deadline and Delivery Vendor shall submit an electronic link or shareable folder of their proposal and all supporting documents to the Project Manager via email no later than 4:00 p.m. on December 5, 2025. No information submitted via hardcopy will be accepted unless otherwise requested by the City during the proposal review process. Proposals received after the deadline may not be accepted. The City will not reimburse any costs associated with the preparation or submission of proposals. The proposal format is at the discretion of the proposer but should clearly address all requested information. Publication Date/Time: 11/7/2025 8:00 AM Closing Date/Time: 12/5/2025 4:00 PM Contact Person: Ryan Moran, Senior Digital Engagement Specialist 100 Civic Plaza City of Dublin, CA 94568 Ryan.Moran@dublin.ca.gov Plan & Spec Available: Schedule for RFP Process Estimated schedule, subject to change at City discretion: •        November 7, 2025                Release RFP •        November 24, 2025                Zoom Webinar 11 a.m. – Opportunity for Q&A ?        Registration Link: https://dublinca.zoom.us/webinar/register/WN_hbB1bSW-T3ykx_-36BuENQ •        November 26, 2025                Webinar Posted on City Website •        December 5, 2025                Proposals are due no later than 4:00 PM on December 5. •        December 15-18, 2025        Interview firms •        January 5-9, 2026                Firm Selection •        February 3, 2026                 Consulting Services Agreement scheduled for approval by the Dublin City Council. Review and Selection Process The City reserves the right to make the selection based on its sole discretion. A subcommittee selected by City Staff will evaluate proposals provided in response to this RFP. The subcommittee will use a forced ranking process (please see Attachment D, Forced Ranking Rating Sheet, for further detail). Informal interviews may be conducted by City staff and may include more than one firm that has submitted a Proposal. Based on input from this review process, a recommendation will be made to the City Manager. The City Manager will make a recommendation to the City Council for award of contract services. The City reserves the right to award a contract to the firm(s) that the City feels best meets the requirements of the RFP. The City reserves the right to reject any and all Proposals prior to execution of the Agreement, with no penalty to the City. Business Hours: M-F: 8 a.m. - 5 p.m. Qualifications: Vendor Qualifications Vendor will provide an overview of their firm’s qualifications and relevant experience in designing, developing, and implementing modern municipal websites. Highlight demonstrated success in delivering accessible, user-centered websites for cities, counties, or comparable public agencies. Include specific expertise in: •        Website design and development using modern, scalable CMS platforms •        Implementation of Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA accessibility standards •        Responsive, mobile-first user experience (UX) and interface design •        Integration of content governance, workflow, and analytics tools •        Migration of content from legacy systems to new platforms Vendors should demonstrate a comprehensive understanding of local government digital environments, including strategies for improving usability, transparency, and service delivery to diverse community audiences. Project Team and Key Personnel Identify the Project Manager, technical leads, designers, developers, and any subcontractors who will be assigned to this project. For each key team member, describe: •        Role and area of responsibility on this project •        Relevant experience and years of expertise •        Prior experience working together on comparable municipal or government website projects Comparable Projects Provide descriptions of at least three comparable website design and development projects completed within the past five years. For each project, include: •        Client name and location •        Project scope and key deliverables (including platform used, accessibility features, and governance solutions) •        Project schedule showing duration and completion date and whether there were any delays (include approach to completing the project, showing the flow of various tasks and the timeline) •        Project outcomes, such as improved site performance, accessibility compliance, or user engagement metrics •        Project budget Where possible, include links to live sites or case studies. References Provide three client references who can speak to your firm’s performance on similar website implementation projects. Each reference should include: •        Name and title •        Organization and project name •        Phone number and email address •        Role or relationship to the project Special Requirements: RFP Proposal Submittal Requirements Vendors interested in providing these services must prepare and submit a Proposal, consistent with this Request and the Scope of Work (Attachment A), with a cover letter signed by an officer of the firm authorized to confirm the firm’s ability to meet the City’s Standard Consultant Agreement and insurance requirements. Exceptions to the Agreement and insurance requirements shall be specifically noted in the Proposal Related Documents: RFP Website Redesign_Attachments

Attachment Preview

REQUEST FOR PROPOSALS

WEBSITE REDESIGN AND RELATED SERVICES

City of Dublin

Proposals must be received no later than 4 p.m. on: Friday, December 5, 2025

Ryan Moran, Senior Digital Engagement Specialist

100 Civic Plaza

City of Dublin, CA 94568

Ryan.Moran@dublin.ca.gov

2423

Table of Contents

I. General Description of the Project

1

II. Contact Person and Project Manager

1

III. Goals

1

IV. Scope of Work

2

V. Deadline and Delivery

2

VI. RFP Proposal Submittal Requirements

2

VII. Schedule for RFP Process

3

VIII. Review and Selection Process

4

IX. Standard Consulting Services Agreement

4

X. Insurance Requirements

4

XI. Conflict of Interest

5

XII. Equal Employment Opportunity

5

XIII. Governing Law

5

XIV. Attachments

6

Attachment A: Scope of Work

Attachment B: Consulting Services Agreement

Attachment C: The Web Content Accessibility Guidelines Version 2.1, Level AA

Attachment D: Forced Ranking Rating Sheet

Request for Proposals

For

Website Redesign and Related Services

I. General Description of the Project

The goal of this project is to replace and modernize the current website through a redesigned,

accessible, and user-friendly website that reflects Dublin’s brand identity. The new website will

be easier for users to navigate, more efficient for City staff to manage, and provide a wide variety

of services.

II. Contact Person and Project Manager

Questions regarding this RFP may be directed to the Project Manager:

Ryan Moran

Senior Community Engagement Specialist

City of Dublin

100 Civic Plaza

Dublin, CA 94568

Telephone: (925) 833-6650

Email: Ryan.Moran@dublin.ca.gov

Email is the preferred method of communication for this RFP.

III. Goals

The goal of this project is to modernize the City’s digital presence through a redesigned,

accessible, and user-friendly website that reflects Dublin’s brand identity and serves the needs of

residents, businesses, and visitors.

The selected Vendor will be responsible for achieving the following objectives:

1. Design and Implement a Modern Web Platform – Deliver a scalable, secure, and

accessible content management system (CMS) that meets the City’s long-term

operational and technical needs.

2. Ensure Accessibility Compliance – Design and build the website to meet or exceed WCAG

2.1 AA standards and implement tools and processes that support ongoing accessibility

compliance.

3. Enhance User Experience – Develop a clear, intuitive site architecture, navigation, and

interface that improve usability and ensure efficient access to City information and

services for all audiences.

4. Adopt a Mobile-First, Responsive Design – Create a fully responsive design that provides

seamless functionality and visual consistency across mobile, tablet, and desktop devices.

1

5. Implement Website Governance Frameworks – Collaborate with the City to establish

contributor roles, permissions, and approval workflows in the new CMS that promote

effective site management and accountability.

6. Maintain Brand and Design Consistency – Incorporate the City’s visual identity and

communication standards into all aspects of the website’s design to ensure a cohesive

and recognizable digital presence.

7. Integrate Performance Monitoring Tools – Configure analytics, reporting, and quality

assurance systems to enable ongoing measurement of website performance,

accessibility, and user engagement.

8. Support Staff Training and Knowledge Transfer – Provide training, documentation, and

resources to equip City staff with the knowledge and tools necessary to maintain and

manage website content, accessibility practices, and routine updates independently.

IV. Scope of Work

Please see Scope of Work (Attachment A) and related documents for information on the services

and deliverables desired and other required information.

V. Deadline and Delivery

Vendor shall submit an electronic link or shareable folder of their proposal and all supporting

documents to the Project Manager via email no later than 4:00 p.m. on December 5, 2025. No

information submitted via hardcopy will be accepted unless otherwise requested by the City

during the proposal review process. Proposals received after the deadline may not be accepted.

The City will not reimburse any costs associated with the preparation or submission of proposals.

The proposal format is at the discretion of the proposer but should clearly address all requested

information.

VI. RFP Proposal Submittal Requirements

Vendors interested in providing these services must prepare and submit a Proposal, consistent

with this Request and the Scope of Work (Attachment A), with a cover letter signed by an officer of

the firm authorized to confirm the firm’s ability to meet the City’s Standard Consultant Agreement

and insurance requirements. Exceptions to the Agreement and insurance requirements shall be

specifically noted in the Proposal.

1. Vendor Qualifications

Vendor will provide an overview of their firm’s qualifications and relevant experience in

designing, developing, and implementing modern municipal websites. Highlight

demonstrated success in delivering accessible, user-centered websites for cities,

counties, or comparable public agencies.

Include specific expertise in:

• Website design and development using modern, scalable CMS platforms

2

• Implementation of Web Content Accessibility Guidelines (WCAG) Version 2.1, Level

AA accessibility standards

• Responsive, mobile-first user experience (UX) and interface design

• Integration of content governance, workflow, and analytics tools

• Migration of content from legacy systems to new platforms

Vendors should demonstrate a comprehensive understanding of local government digital

environments, including strategies for improving usability, transparency, and service

delivery to diverse community audiences.

2. Project Team and Key Personnel

Identify the Project Manager, technical leads, designers, developers, and any

subcontractors who will be assigned to this project.

For each key team member, describe:

• Role and area of responsibility on this project

• Relevant experience and years of expertise

• Prior experience working together on comparable municipal or government website

projects

3. Comparable Projects

Provide descriptions of at least three comparable website design and development

projects completed within the past five years. For each project, include:

• Client name and location

• Project scope and key deliverables (including platform used, accessibility features,

and governance solutions)

• Project schedule showing duration and completion date and whether there were

any delays (include approach to completing the project, showing the flow of various

tasks and the timeline)

• Project outcomes, such as improved site performance, accessibility compliance, or

user engagement metrics

• Project budget

Where possible, include links to live sites or case studies.

4. References

Provide three client references who can speak to your firm’s performance on similar

website implementation projects. Each reference should include:

• Name and title

• Organization and project name

• Phone number and email address

• Role or relationship to the project

3

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541519Other Computer Related Services

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