Project Information

Bid Title

CX Consultant for IOC Operations Project

Issuing Agency

Dallas/Fort Worth International Airport

Location

Texas

Published Date

Jun 1, 2026

Closing Date

Jun 19, 2026

Government Level

State & Local

Status

Closed

Ref. #

DFW18214

Original Source

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Project Description

Project: CX Consultant for IOC Operations Project

Ref. #: DFW18214

Department: Customer Experiences

Type: RFQ

Status:

Open

Open Date: Jun 1st 2026, 10:00 AM CDT

Questions Due Date: Jun 8th 2026, 2:00 PM CDT

Contact Information: Syeda Samrah Farooq, sfarooq@dfwairport.com

Close Date: Jun 19th 2026, 2:00 PM CDT

Project Description: The Dallas Fort Worth International Airport Board (Airport Board) seeks an experienced Customer Experience (CX) consultant with a background in aviation operations and customer experience to work on site and remotely with the Integrated Operations Center (IOC) for six months as described within the attached Specifications. The contract term is six (6) months. The SBE Goal for this contract is 0 %. QUOTES must be submitted through dfwairport.bonfirehub.com and WILL NOT be accepted via email or mail. Quotes will be accepted until 2:00 pm (Central Time) on June 19, 2026. Responses must be received by the above stated date and time. This solicitation is being conducted in accordance with Texas Local Government Code Title 8, Subtitle A, Chapter 252.

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541618Other Management Consulting Services

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