Project Information

Bid Title

OUTSOURCED CONTACT CENTER SERVICES FOR NYC 311

Issuing Agency

The City of New York

Location

New York

Published Date

May 26, 2026

Closing Date

Jul 2, 2026

Government Level

State & Local

Status

Closed

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Title: OUTSOURCED CONTACT CENTER SERVICES FOR NYC 311

Procurement

Section

Information Technology and Telecommunications (DOITT)

Agency Name

.

Request Address

Paul Simms
phone: (000) 000-0000
email: psimms@oti.nyc.gov

Contact Information

Current

Status

Goods and Services

Category

Competitive Sealed Proposals

Selection Method

5/26/2026

Publication Date

Solicitation

Notice Type

PIN#85826P0001 Due: 7/2/2026 2:00 PM

PIN - Due Date

Description

The NYC Office of Technology and Innovation (“the City” or “Agency”) is seeking an appropriately qualified and experienced vendor to provide comprehensive contact center solutions for New York City 311 (“NYC311”), the City’s vital non-emergency customer service platform. NYC311 connects residents, businesses, and visitors to government services and information across multiple communication channels. The requirements of this solicitation and any awarded contract include delivery of a high-quality customer service on a 24/7/365 basis.
This Request for Proposals (RFP) is released through PASSPort, New York City’s online procurement portal. Responses to this RFP must be submitted via PASSPort. To access the RFP/RFx, vendors should visit the PASSPort Public Portal. To reach the Public Portal, visit the following site: https://www.nyc.gov/site/mocs/passport/about-passport.page then click on the rectangle captioned “Procurement Navigator,” whereupon you will arrive at the Portal. To quickly locate the RFP/RFx, insert the following EPIN, 85826P0001, into the Keyword search field, then click Search.

In order to respond to the RFP/RFx, vendors must create an account within the PASSPort system if they have not already done so. This RFP will not include a pre-proposal conference. The deadline for the submission of questions is June 10, 2026.  The proposal due date (submission via PASSPort) is July 2, 2026 by 2:00 p.m. (EDT). All inquiries regarding this RFP must be submitted to the Agency Contact, through the PASSPort Discussion Forum.
Need help or have a question regarding PASSPort? Submit an inquiry to the MOCS Service Desk!

https://mocssupport.atlassian.net/servicedesk/customer/portal/8

Commodity Codes

• NAICS 561422Telemarketing Bureaus and Other Contact Centers

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.