Project Information

Bid Title

Community-Police Mediation Program

Issuing Agency

City of Pasadena

Location

California

Published Date

Jan 29, 2026

Closing Date

Feb 20, 2026

Government Level

State & Local

Status

Closed

Ref. #

2026-Informal-0077

Original Source

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Bid Documents

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Project Description

Project ID: 2026-Informal-0077

Title: Community-Police Mediation Program

Addenda: 0

Release Date: 1/29/2026

Due Date: 2/20/2026

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Community-Police Mediation Program

Informal Selection

City Attorney

Project ID: 2026-Informal-0077

Release Date: Thursday, January 29, 2026

· Due Date: Friday, February 20, 2026 3:00pm

Posted Thursday, January 29, 2026 8:49am

All dates & times in Pacific Time

Draft Response No Bid

Time Remaining: 21 days, 20 hours, 42 minutes

Post Information

Posted At:Thu, Jan 29, 2026 8:49 AM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

The City of Pasadena is seeking to partner with a qualified and experienced law enforcement mediation organization to launch and administer its Police-Community Mediation Program. The program aims to support constructive resolution of complaints involving Pasadena Police Department personnel by fostering mutual understanding, improving communication, and building trust between the community and the Department.

Mediation is a voluntary, informal, and non-disciplinary process that brings together complainants and police personnel in a neutral setting to resolve disputes through guided dialogue. Facilitated by trained, impartial mediators with experience in law enforcement-related mediation, the process emphasizes respectful communication and collaborative problem-solving. While the program primarily addresses community-generated complaints, it may also be used to resolve internal conflicts within the department.

The selected organization will be expected to understand Pasadena’s community landscape, in general, and Department policies and procedures related to complaints and mediation. The organization is expected to assemble a small, diverse pool of mediators with demonstrated experience in police-community mediation. Responsibilities include scheduling sessions, conducting pre-mediation conversations, facilitating mediation sessions, administering participant surveys, documenting outcomes, and coordinating closely with City staff. The contractor must also provide a lead administrator as well as mediators or staff members who will occasionally work alongside City staff to educate and promote the program to both community members and Pasadena Police Department personnel. The program is expected to manage approximately 1–2 mediations per month.

Background

Police-community mediation programs provide a voluntary, informal, and non-disciplinary process for resolving conflicts between law enforcement personnel and members of the public. Facilitated by trained, neutral mediators, these programs create a safe space for open dialogue, mutual understanding, and collaborative problem-solving.

The Pasadena Police-Community Mediation Program will focus on addressing lower-level complaints that do not involve use of force or serious misconduct. Examples of complaints eligible for mediation include concerns about officer demeanor, communication style, or perceived disrespect. When applied to these situations, mediation can help prevent escalation, repair relationships, and foster understanding between the community and police.

This program is part of the City’s broader efforts to improve police-community relations. While Pasadena has made progress in this area, challenges remain—including public skepticism about complaint processes and the need for transparent, constructive outcomes.

A successful program will not only resolve individual complaints constructively but also foster long-term trust and understanding. The City seeks a partner who can help build a sustainable, well-regarded program that is accessible, culturally and community responsive, and embraced by both community members and police personnel.

Timeline

Release Project Date:

January 29, 2026

Question Submission Deadline:

February 13, 2026, 3:00pm

Submission Deadline:

February 20, 2026, 3:00pm

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services

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