Disaster Call Center Services

Project Information

Bid Title: Disaster Call Center Services
Issuing Agency: Hillsborough County
Location: Florida
Published Date: Dec 16, 2025
Closing Date: Jan 8, 2026
Government Level: State & Local
Status: Closed
Ref. #: ITB-26-00042
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Project Description: Project: Disaster Call Center Services

Ref. #: ITB-26-00042

Type: ITB

Status:
Open

Open Date: Nov 12th 2025, 1:30 PM EST

Intent to Bid Due Date: Jan 8th 2026, 2:00 PM EST

Questions Due Date: Never

Contact Information: Kevin Frye, fryea@hcfl.gov

Close Date: Jan 8th 2026, 2:00 PM EST

Project Description: The Hillsborough County Office of Emergency Management (OEM) seeks to establish a contract with a qualified Contractor to provide call center answering service providers to manage calls related to disaster events, and to maintain year-round readiness through training and quality assurance activities. The resulting contract will be for a three (3) year period in the estimated amount of $550,000.00.
Commodity Codes: NAICS 541611Administrative Management and General Management Consulting Services
NAICS 561421Telephone Answering Services
NAICS 561422Telemarketing Bureaus and Other Contact Centers

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