Project Information

Bid Title

Customer Satisfaction Measurement

Issuing Agency

Washington Metropolitan Area Transit Authority

Location

Washington

Published Date

Oct 9, 2025

Closing Date

Nov 4, 2025

Government Level

State & Local

Status

Closed

Ref. #

WMATA-0000010559

Original Source

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Bid Documents

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Project Description

SEP Program: Solicitation Name: MBE Customer Satisfaction Measurement SEP %: Solicitation ID: WMATA-0000010559 17.00 Solicitation Format/Type: Sell Solicitation RFx Solicitation Round: 1 Solicitation Version: 1 Solicitation Start Date: 10/09/2025 1:30PM EDT 11/04/2025 05:00 PM EST Solicitation End Date: Pre Bid/Proposal Date: Bid/Propose on all Lines Items: Yes Solicitation Description: Survey to measure and track customers' overall satisfaction with Metrorail and Metrobus services and their satisfaction with specific aspects of the customer experience, which include but are not limited to: wait times for buses and trains, crowdedness of buses and trains, cleanliness of buses and trains, perceptions of safety from crime and harassment when riding buses and trains, accuracy of information on next bus and next train arrivals, accuracy of information on service disruptions, ease of paying fares, and customer support services. The purpose of collecting these inputs from customers is to track Metro's performance and to inform its ongoing efforts to improve the customer experience. Payment Terms: Edits to Submitted Bids: Allowed Multiple Bids: Not Allowed Contact: Shameeka Morel Phone: smorel@wmata.com Email: Online Discussion: Live Chat Help:

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541910Marketing Research and Public Opinion Polling

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