Project Information

Bid Title

RFP for Economic Development Customer Relationship Management (CRM) and Reporting Software

Issuing Agency

City of West Fargo

Location

North Dakota

Published Date

Jan 6, 2026

Closing Date

Jan 9, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Bid Title:	RFP for Economic Development Customer Relationship Management (CRM) and Reporting Software
Category:	City of West Fargo RFP
Status:	Open

Description: The City of West Fargo Economic Development Department is seeking proposals from qualified vendors to provide a cloud-based Customer Relationship Management (CRM) and Reporting Software solution. This initiative aims to strengthen the City’s economic development operations through improved tracking of business retention and expansion (BRE) efforts, investment lead management, and enhanced data-driven decision-making. The system should empower staff to more effectively communicate with local businesses, investors, and partners while providing real-time insights into West Fargo’s business climate. We invite your organization to submit a proposal detailing how your software solution and implementation approach can meet these needs. The City is committed to identifying a long-term technology partner that can deliver a user-friendly, scalable, and secure CRM platform aligned with our mission to promote sustainable economic growth. We appreciate your interest in working with the City of West Fargo and look forward to reviewing your proposal. The City of West Fargo is issuing this Request for Proposals (RFP) to acquire a cloud-based CRM and Reporting Software solution designed to streamline and modernize the City’s economic development processes. This system will support approximately 5–7 users, including the Economic Development Director and team, the Senior Director of Community Development, and members of the City Planning Department. Key project goals include: 1. Tracking and managing business retention and expansion (BRE) activities. 2. Capturing and nurturing investment leads. 3. Enabling two-way communication with businesses and partners. 4. Allowing tagging and data categorization for effective segmentation and reporting. 5. Delivering custom dashboards, analytics, and visualization tools. 6. Providing integration capabilities with GIS systems and the City’s website. The City seeks a cloud-based SaaS solution that is secure, configurable, and easy to maintain. Implementation is targeted for Quarter 1 of 2026, with proposals due January 7th, 2026. Please download the full bid packet for additional details. Publication Date/Time: 12/12/2025 12:00 AM Closing Date/Time: 1/9/2026 11:59 PM Submittal Information: Submit proposals in PDF format to evan.frisk@WestFargoND.gov with the subject line “RFP – Economic D Contact Person: Evan Frisk, Economic Development Coordinator City of West Fargo Economic Development Department Email: evan.frisk@westfargond.gov Phone: 701-893-6027 Download Available: YES Related Documents: RFP - Economic Development CRM - City of West Fargo

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Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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