Project Information

Bid Title

Website Optimization, Front-End Experience, Discoverability, and Implementation Service

Issuing Agency

City of Redmond

Location

Washington

Published Date

Feb 26, 2026

Closing Date

Mar 20, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 10894-26

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Bid Number:	RFP 10894-26
Bid Title:	Website Optimization, Front-End Experience, Discoverability, and Implementation Service
Category:	Bidding & Contracting Opportunities
Status:	Open

Description: Click Here to Submit a Proposal The City is seeking professional consulting services to diagnose, design, implement, and deploy improvements that remediate limitations in the front-end user experience of its website that communicates and markets various Parks and Recreation Department services. The selected consultant will conduct a thorough assessment through engagement and research, then develop a comprehensive improvement plan. Questions due by March 11 @ 10:30am DocuSign submittal instructions Publication Date/Time: 2/26/2026 8:00 AM Closing Date/Time: 3/20/2026 2:00 PM Contact Person: Heidi Johnson Purchasing Supervisor Email: [email protected] Tel: 425-556-4201 Related Documents: RFP 10894-26 Website Optimization, Front-End Experience, Discoverability, and Implementation Services RFP 10894-26 Attachment A - Scope of Work RFP 10894-26 Attachment B - Deliverables RFP 10894-26 Attachment C - Security and Technical Requirements RFP 10894-26 Attachment D - Information Privacy and Security Agreement RFP 10894-26 Attachment E - TIS Consulting Services Agreement

Attachment Preview

City of Redmond, Washington

Purchasing Division, M/S: 3NFN

15670 NE 85th Street

PO Box 97010

Redmond, WA 98073-9710

RFP 10894-26

Request for Proposals

Website Optimization, Front-End Experience, Discoverability, and

Implementation Services

The City is soliciting proposals from qualified firms to provide web optimization services for its

recreation program discovery and registration environment, including a comprehensive assessment,

strategic design, implementation, and post-launch support to improve discoverability, navigation,

accessibility, and analytics across the public website and third-party registration systems.

Posting Date: February 26, 2026

Questions Due Date: March 11, 2026, at 10:30 A.M. (PST)

Proposals Due: March 20, 2026, at 2:00 P.M. (PST)

The City of Redmond, Washington (the “City”) requests interested parties to submit proposals for the above

referenced Request for Proposals (RFP).

Background

The City of Redmond, WA is a suburb of Seattle and hub for residential and employment growth due to its

strong technology business sector. The City encompasses an area of over 17 square miles and is located

less than 20 miles east of downtown Seattle. The City has three urban growth centers in Downtown,

Overlake, and Marymoor, which are expected to grow significantly in the next 25 years. Today, the City has

about 77,000 residents and 99,000 jobs and by 2050, it is expected to have 152,000 residents and 131,000

jobs. The City is interested in contracting with qualified firms to support a comprehensive diagnostic and

implementation project aimed at optimizing the user experience of its Parks and Recreation Department

web environment, improving the way residents find, navigate, and engage with Parks and Recreation

services.

Scope of Work

The complete Scope of Work for this project is included as Attachment A, Scope of Work: Website

Optimization, Front-End Experience, Discoverability, and Implementation Services.

RFP 10894-26 - Website Optimization, Front-End Experience, Discoverability, and Implementation Services

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Budget

Based on the Scope of Work, the City has allocated a total budget for this project of $150,000.

Subconsultants:

If any service is supplied by a partner or 3rd party, identify the source service provider(s), as specified in the

Scope of Work (Attachment A).

Deliverables:

The complete Deliverables for this project are included as Attachment B, Deliverables: Website

Optimization, Front-End Experience, Discoverability, and Implementation Services.

Term:

The City intends to enter into an agreement from May 2026 - December 2027 with no option for renewal.

Please provide a work schedule with your proposal to allow for adequate notification and staff scheduling

during the performance of this work. The work schedule is to include all proposed major milestones. Actual

work schedule shall be confirmed at the time of order placement.

Proposed Timeline

The following table outlines the anticipated schedule for this RFP process. The City reserves the right to

modify or reschedule milestones as necessary.

Item

RFP Announced

Questions Due

Proposals Due

Evaluation of Proposals

Interviews (optional at City discretion)

Consultant Selected

Contract Negotiation

City Council Approval (if required)

Main Task Order Timeframe

Date

February 26, 2026

March 11, 2026

March 20, 2026

March 2026

Early April 2026

April 2026

April 2026

April 2026

May 2026 – December 2027

Proposal Due Date/Time

March 20, 2026, at 2:00 P.M. (PST) The City must receive proposals no later than said date and time.

Proposal Submittal Procedures

City of Redmond now utilizes DocuSign for the electronic submittal of bids and proposals. This service is

free of charge for bidders and does not require that a bidder have a DocuSign account to complete the

signature process. Please refer to the instructions shared in the online posting for this RFP on

www.redmond.gov/bids for step-by-step instructions for submitting a proposal.

RFP 10894-26 - Website Optimization, Front-End Experience, Discoverability, and Implementation Services

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The City of Redmond must receive electronically submitted proposals no later than said date and time.

Responses received after such time will be returned unopened. By submitting a proposal, respondents

acknowledge their satisfaction as to the size, scope and location of the work to be performed.

Public Disclosure Notice

Proposals that are submitted in response to this Invitation to Bid or Request for Proposal are subject to

public release under the Washington State Public Records Act, chapter 42.56 RCW (“PRA”). Respondents

are strongly encouraged to avoid including confidential and/or proprietary information in their proposals.

If a respondent includes confidential and/or proprietary information in its proposal, and wishes for the City

to withhold it from public release under RCW 42.56.070(1), the respondent’s submission should: (a) clearly

identify which information should be withheld, (b) cite the legal authority that allows the City to withhold

such information, and (c) explain in detail why the information is exempt from release under the

PRA. Marking an entire proposal as confidential and/or proprietary will NOT be accepted or honored and

may result in disqualification of the proposal. If the City receives a PRA request for a proposal that contains

information, which a respondent has identified in whole or in-part as exempt from release, the City will

review the proposal and then determine whether the information must be released under the PRA based

solely on the information provided by the respondent.

Response Requirements & Format

All costs for developing a response to this RFP are the obligation of the respondent and are not

chargeable to the City. The respondent must bear all costs associated with the preparation of the

submittal and of any oral presentation requested by the City. All responses and accompanying

documentation will become property of the City and will not be returned. Proposals may be withdrawn at

any time prior to the published close date, provided notification is received in writing to the below listed

City agent(s). Proposals cannot be withdrawn after the published close date.

Proposals must include all information requested and meet all specifications and requirements outlined

in this RFP. The following submittals must be part of your proposal; if any are not included, your proposal

may be judged as non-responsive. A committee will evaluate the submitted proposals. During the

evaluation process, the City reserves the right to request additional information or clarification from firms

responding to this RFP.

A complete response will include:

1) Executive Summary & Overall Approach – Summarize your proposal and include your firm’s

qualifications and contact information. The summary should discuss your overall approach,

understanding of identified work, and your strategy for completing the work.

2) Experience & Capabilities – Describe your level of industry experience and capabilities/expertise in

the proposed services and tools. Identify the individual you propose to assign as principal and any

associate(s); include resume and relevant work (sample sites) for each member.

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3) Requirements - Complete the Security and Technical Requirements (Attachment C)

4) Pricing Methodology – Provide price estimate including number of hours, hourly rate of all named

team members and total cost, as identified in the Scope of Work (Attachment A). Any expenses that

are to be included as part of your proposal must be listed as separate line items and must include

both the total anticipated expenses to be claimed and nature of the expenses (such as: office

supplies, lodging, meals, etc.).

5) Project Schedule – Include a proposed timeline for completion of each deliverable, as identified in

the Scope of Work. It is anticipated that the term of the project is as needed for the stated

deliverables.

6) References and Work Samples – Include a list of references (with contact name and telephone

number) of at least three (3) projects completed within the last two years. The City reserves the right

to contact references without prior notification.

7) Subconsultants – If any service is supplied by a partner or 3rd party, identify the source service

provider(s), as specified in the Scope of Work (Attachment A).

8) Business Name – Proposals must be made in the official name of the firm or individual under which

business is conducted (showing official business address) and must be signed by a person duly

authorized to legally bind the person, partnership, company, or corporation submitting the

proposal. A corporation must indicate place and date of incorporation.

9) Business License – Provide a statement to the effect that you understand and agree to obtain a City

of Redmond business license as a requirement for performing these services. A city business license

application can be found at: http://www.redmond.gov/BusinessLicense. If your place of business is

not located within the City limits, but you or your agents will be physically coming into the City to

conduct business, call on clients, or provide services, you will need a Redmond business license.

10) Valid Time Period – Provide a statement indicating the number of calendar days the proposal shall

be valid (the City’s minimum number of days is 60).

The City of Redmond is an active member of the King County Directors Association (KCDA) and several

other joint purchasing entities and would be eligible to seek access to any and all price considerations,

terms and conditions outlined in master agreements formed by one of these agencies. If a proposal is

based on any of these pricing agreements/arrangements it shall be the responsibility of the bidder to

identify such. It is requested that the City be contacted prior to bid submission if beneficial pricing may be

achieved by the City via access to an existing contract with one of these agencies.

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Selection and Award

All interested parties are requested to provide a response containing all required elements herein to the

City by the deadline given. A selection committee will review and evaluate all proposals, with the intention

of selecting a Consultant who provides a proposal that, in the opinion of the City, provides the best value

(receives the highest score, as determined by the evaluation criteria listed below). If the selection

committee so chooses, respondents may be invited for an interview to supplement their submission.

Evaluation Criteria

Proposed Fees/Cost. Unless noted otherwise, cost will be evaluated by

using the formula: (Lowest Bid/Bid Evaluated) x total points available for

scoring.

Qualifications – show a comprehensive organizational chart (or similar

explanation of team member roles and responsibilities), including

summaries of key team members. Team member qualifications,

particularly those of Lead Consultant, are important.

Relevant Project Experience – demonstrate Consultant/team experience

with relevant projects similar in scope and size. Emphasis is placed on

both the Lead Consultant’s experience and on the number of

months/years the same consultant team/staff has worked together.

Project Understanding – demonstrate project understanding, including

how the team plans to address challenges unique to this project.

Project Approach – develop a project-specific approach to managing

and delivering this project.

TOTAL

Weight

20

10

30

20

20

100 pts

During evaluation, the City may consider the following:

• References – history of errors and omissions via reference checks

• Quality of previous performance

• Demonstrated experience with Parks and Recreation departments, recreation management systems

(SmartRec or similar), or municipal website platforms

• Ability to meet contract deadlines

• Staff availability for the project

• Responsiveness to solicitation requirements

• Compliance with statutes and rules relating to contracts or services

• Strength and stability of the firm

• Technical experience and strength and stability of proposed subconsultants

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Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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