Project Information

Bid Title

Mass Messaging (SMS) communication system

Issuing Agency

County of San Mateo

Location

California

Published Date

Jan 12, 2026

Closing Date

Feb 17, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Project ID:

Title: Mass Messaging (SMS) communication system

Addenda: 0

Release Date: 1/12/2026

Due Date: 2/17/2026

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Mass Messaging (SMS) communication system

Request for Proposals

Human Services Agency - Employment Services

91500 , 91579 , 95889

Release Date: Monday, January 12, 2026

· Due Date: Tuesday, February 17, 2026 11:30pm

Posted Monday, January 12, 2026 5:00pm

All dates & times in Pacific Time

Draft Response No Bid36 days, 5 hours, 15 minutes

Post Information

Posted At:Mon, Jan 12, 2026 5:00 PM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

The County of San Mateo Human Services Agency is seeking proposals from qualified vendors to implement a scalable, secure, and user-friendly Short Message Service (SMS) communication platform. This solution will enable the County to schedule and disseminate bulk SMS messages to a large number of Employment Services clients across the nation.

The County aims to enhance client engagement, streamline service delivery, and improve communication efficiency by leveraging SMS technology to send appointment reminders, time-sensitive updates, required document notifications, and program announcements. The ideal vendor will offer a robust solution with the capability to support high-volume messaging, ensure compliance with relevant privacy and security regulations, and integrate effectively with existing County systems or case management tools.

This initiative is part of a broader effort to modernize communication strategies and better serve clients through accessible, mobile-friendly channels. The County is particularly interested in solutions that can support two-way messaging, reporting and analytics, message scheduling, and multi-language support to accommodate the diverse needs of its client base.

Background

Effective communication is a cornerstone of service delivery for the Human Services Agency. The ability to send timely, targeted SMS messages to clients is essential for improving program participation, reducing no-show rates, and ensuring clients stay informed about important deadlines, events, and updates. SMS is particularly valuable in reaching clients who may have limited access to email or rely primarily on mobile devices for communication.

By adopting a centralized SMS platform, the County seeks to modernize and enhance its outreach capabilities in a way that is equitable, efficient, and client-centered. This RFP reflects the County’s commitment to leveraging technology to better serve its communities.

Timeline

RFP Released:

January 12, 2026

Deadline for Questions, Comments and Contract Exceptions:

January 30, 2026, 11:30pm

Proposal Due Date and Time:

February 17, 2026, 11:30pm

Anticipated Contract Award Date:

April 3, 2026

Commodity Codes

• NAICS 238210Electrical Contractors and Other Wiring Installation Contractors
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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