Project Information

Bid Title

Information Technology Service Management (ITSM) Platform

Issuing Agency

Orlando Utilities Commission

Location

Florida

Published Date

Dec 3, 2025

Closing Date

Jan 15, 2026

Government Level

State & Local

Status

Closed

Ref. #

PR8655

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Main

Agency
Orlando Utilities Commission

Status
Active

Fiscal Year
2026

Primary Contact
Marcel Martinez

Title
Information Technology Service Management (ITSM) Platform

Secondary Contact

Number
PR8655

Tertiary Contact

Type
Request for Proposal

Department
Purchasing

Online Submissions
Yes

Project Estimate

Piggyback Solicitation
No

Insurance Required
Yes

Bid Bond Required
No

Bid Bond Amount

Performance Bond Required
No

Performance Bond Amount

Construction Bond Required
No

Construction Bond Amount

Scope of Services
The purpose of this RFP is to invite qualified suppliers to prepare and submit proposals to identify an Information Technology Service Management (ITSM) Platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services.
*Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management.

Dates(All times are listed as EST )

Broadcast Date
10/22/2025 12:00 PM EST

Question End Date
11/7/2025 5:00 PM EST

Due Date
1/15/2026 12:00 PM EST

Bid Opening Date

Pre-Bid Meetings

Total: 1 (All times are listed as EST )

Date	Time	Mandatory	Location
11/3/2025	2:00 PM	No	Please email Marcel Martinez @ mmartinez2@ouc.com to confirm your participation and the MS Teams link will be provided the day before the meeting.

Shortlist Meeting

Total: 0 (All times are listed as EST )

Date

Time

Location

Documents

Total: 8

Type	Name	Description	File Type
Request for Proposal	PR8655 Information Technology Service Management ITSM Platform Issued.pdf	PR8655 RFP Document	PDF
Excel Fill In Sheet	Exhibit 4 IT Security Application Vendor Security.xlsx	Exhibit 4 IT Security Application Vendor Security	Excel
Price Sheet	PR8655 ITSM Price Schedule.xlsx	PR8655 ITSM Price Schedule	Excel
Attachment A: Detailed Scope of Work & Requirements	PR8655 ITSM Platform Requirements v.1.xlsx	PR8655 ITSM Platform Requirements	Excel
Addendum	PR8655 Addendum No. 1.pdf	PR8655 Addendum No. 1	PDF
Addendum	PR8655 Addendum No. 1 revised.pdf	PR8655 Addendum No. 1 revised	PDF
Addendum	PR8655 Addendum No. 2.pdf	PR8655 Addendum No. 2	PDF
Addendum	PR8655 Addendum No. 1 3rd Revision.pdf	PR8655 Addendum No. 1 revised	PDF

Quote/Bid

Zones
Total: 0

Zone

Groups
Total: 0

Group

Quote/Bid Items

Total: 0

#

Required

Group

Make

Model

Description

Quantity

Unit of Measure

Price/ Percent

Type

Additional Quote/Bid Items Fields

Display Options Spreadsheet Section	No	Display Image and Specifications Hyperlink Fields	No
Display Build Sheet File Upload Field	No	Display Options File Upload Field	No
Require Build Sheet File to be Uploaded	No	Require Options File to be Uploaded	No
Display Lead Time Field	No	Display Standard Packaging Field	No

Delivery Date
None

Required Files to be Uploaded by the Vendor
Quote
Proposal

Shipping
None

Terms and Conditions
See OUC`s Terms and Conditions
Provide Supplier`s Terms and Conditions

Include Shipping in Price of Items
No

Display Bid Tabulation to Vendors
No

Display Vendor Submissions to Vendors
No

View Vendor Submissions while Bid Solicitation is Active
No

Allow Options File to be Updated after Due Date
No

Allow Post Due Date Submission
No

Commodity Codes

Total: 12

Code	Description
[208-80]	Software, Microcomputer (Not Otherwise Classified)
[208-88]	Software, Monitoring
[208-11]	Application Software, Microcomputer
[208-21]	Business Intelligence Software
[208-36]	Data Processing Software, Microcomputer
[208-37]	Database Software
[208-53]	Integrated Software
[209-13]	Application Software, Minicomputer
[209-37]	Data Processing Software, Mini/Mainframe Computer
[920-14]	Applications Software (For Minicomputer Systems)
[920-56]	Systems/Executive Software, Microcomputer
[920-63]	Systems/Executive Software, Minicomputer

Publications

Total: 0

Publication

Date

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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