Project Information

Bid Title

27SEPRLS3 | Problem Resolution System Complaint Resolution Assistance | RFR

Issuing Agency

Commonwealth of Massachusetts

Location

Massachusetts

Published Date

Sep 10, 2026

Closing Date

Sep 24, 2026

Government Level

State & Local

Status

Closed

Ref. #

BD-27-1026-DOE02-DOE01-133339

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Header Information Bid Number: BD-27-1026-DOE02-DOE01-133339 Description: 27SEPRLS3 | Problem Resolution System Complaint Resolution Assistance | RFR Bid Opening Date: 09/24/2026 12:00:00 PM Purchaser: Jonna Willis Organization: Department of Elementary and Secondary Education Department: DOE02148 - Department of Elementary and Secondary Education Location: DOE01 - Department of Elementary and Secondary Education Fiscal Year: 27 Type Code: NS - Non-Statewide Solicitation Allow Electronic Quote: Yes Alternate Id: 27SEPRLS3 Required Date: Available Date : 09/10/2026 09:20:21 AM Info Contact: Renee Labrecque Simon | Renee.Simon@mass.gov Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Bulletin Desc: The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor (the Vendor) that can provide temporary support to the Problem Resolution System Office (PRS) by investigating state complaints received by PRS from intake to resolution on behalf of and under the oversight of DESE. Ship-to Address: Admin and Finance Unit 135 Santilli Highway Everett, MA 02149 US Email: Jonna.t.willis@mass.gov Phone: (781) 338-3000 Bill-to Address: Admin and Finance Unit 135 Santilli Highway Everett, MA 02149 US Email: Jonna.t.willis@mass.gov Phone: (781) 338-3000 Print Format: File Attachments: Bid (RFR) Attachment A - Scope Attachment B - Contact Form Attachment C - Business Reference Form Evaluation Criteria Scorecard / No action required Prompt Pay Discount Form Small Business Program Plan Language DESE Required Language RFR - Required Specifications from OSD IT RFR Required Specifications - Read Only - May not be applicable to this specific bid IP Language - read only - may not be applicable State Forms (updated April 2026) Read Only Form Attachments: Required Quote Attachments Desired Attachment Name Description SBPP (Small Business Purchasing Program) Eligible?: YES See SBPP requirements and exceptions at www.mass.gov/sbpp :

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services

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