Project Information

Bid Title

81626Y0801-CareCloud _ software licensing, professional services, and maintenance support

Issuing Agency

City of New York

Location

New York

Published Date

Apr 8, 2026

Closing Date

Apr 23, 2026

Government Level

State & Local

Status

Closed

Ref. #

81626Y0801

Original Source

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Project Description

Program:	FIN - Finance Administration and Planning
Industry:	Professional Services - IT Related
EPIN:	81626Y0801
Procurement Name:	81626Y0801-CareCloud _ software licensing, professional services, and maintenance support
Agency:	DEPARTMENT OF HEALTH AND MENTAL HYGIENE
RFx Status:	Released
Procurement Method:	RFI
Release Date:	4/8/2026 12:00:00 AM
Due Date:	4/23/2026 2:00:00 PM
Main Commodity:	Information Technology Training Services

Show / Hide : Summary Summary

EPIN 81626Y0801	Release Date 4/8/2026 12:00:00 AM (Your Local Time)
Estimated Number of Contracts 1.00
Estimated Procurement Value 1,418,827.00
Agency DEPARTMENT OF HEALTH AND MENTAL HYGIENE
Agency Contact First Name Kyaw
Agency Contact Last Name Lin
Agency Contact Email klin2@health.nyc.gov
Concept Report
RFx Title 81626Y0801-CareCloud _ software licensing, professional services, and maintenance support
RFx Status Released

Show / Hide : Description Description

Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Department of Health and Mental Hygiene (DOHMH) intends to enter into negotiations for a five-year agreement with CareCloud Holdings, Inc., dba -Medsphere Care for the purchase of software licensing, professional services, and maintenance support for the RCM (InsightCS) suite of software solutions. DOHMH will utilize RCMS (InsightCS) to provide an automated Revenue Cycle Management System to maximize DOHMH's ability to capture Medicaid and Medicare Fee-For-Service (FFS), Medicare Part B, Medicaid Managed Care Organizations (MCO), and other third-party health insurance revenues. The RCMS (InsightCS) software will include a database of medical patient billing records used to stage claims for electronic billing, submit claims, check claim status, and maintain claims data to generate required fiscal reports. DOHMH has determined that CareCloud Holdings, Inc., dba -Medsphere Care, is the only viable vendor to provide these services because CareCloud Holdings, Inc. is the owner, designer, and developer of the proprietary Revenue Cycle Management System (RCMS) solution suite known as InsightCS. As such, CareCloud Holdings, Inc. is the sole source option for both the development and implementation of the RCMS software InsightCS and the associated professional and support services in use at the New York City Department of Health and Mental Hygiene. Any vendor that believes it can legally provide these services is invited to submit an Expression of Interest directly to this RFI- EPIN 81626Y0801 by the due date and time. If you need additional assistance with PASSPort, please contact the MOCS Service Desk at https://mocssupport.atlassian.net/servicedesk/customer/portal/8 Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Department of Health and Mental Hygiene (DOHMH) intends to enter into negotiations for a five-year agreement with CareCloud Holdings, Inc., dba -Medsphere Care for the purchase of software licensing, professional services, and maintenance support for the RCM (InsightCS) suite of software solutions. DOHMH will utilize RCMS (InsightCS) to provide an automated Revenue Cycle Management System to maximize DOHMH's ability to capture Medicaid and Medicare Fee-For-Service (FFS), Medicare Part B, Medicaid Managed Care Organizations (MCO), and other third-party health insurance revenues. The RCMS (InsightCS) software will include a database of medical patient billing records used to stage claims for electronic billing, submit claims, check claim status, and maintain claims data to generate required fiscal reports. DOHMH has determined that CareCloud Holdings, Inc., dba -Medsphere Care, is the only viable vendor to provide these services because CareCloud Holdings, Inc. is the owner, designer, and developer of the proprietary Revenue Cycle Management System (RCMS) solution suite known as InsightCS. As such, CareCloud Holdings, Inc. is the sole source option for both the development and implementation of the RCMS software InsightCS and the associated professional and support services in use at the New York City Department of Health and Mental Hygiene. Any vendor that believes it can legally provide these services is invited to submit an Expression of Interest directly to this RFI- EPIN 81626Y0801 by the due date and time. If you need additional assistance with PASSPort, please contact the MOCS Service Desk at https://mocssupport.atlassian.net/servicedesk/customer/portal/8

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Anticipated Contract Start Date (M/d/yyyy) 7/1/2026

Anticipated Contract End Date (M/d/yyyy) 6/30/2031

Release Date (M/d/yyyy) 4/8/2026

Due Date (M/d/yyyy) 4/23/2026

Bid Opening Date (M/d/yyyy) 12:00:00 AM

Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date.

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0 Result(s)

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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