Project Information

Bid Title

PHL CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION AND SUPPORT

Issuing Agency

Airports Council International

Location

District of Columbia

Published Date

Mar 27, 2025

Closing Date

Apr 28, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

AIRPORT CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION AND SUPPORT: The City of Philadelphia, Department of Aviation, is seeking a qualified vendor to implement Salesforce solutions to streamline sales, guest experience services, and marketing automation initiatives. This project aims to integrate Salesforce Sales Cloud and Service Cloud with existing systems, enhance data strategy, and advance marketing automation to optimize customer relationship management (“CRM”). Applicants should have a proven track record of working with airports or within the aviation sector. The Office of Economic Opportunity has set participation ranges of MBE 12%-15% AND/OR WBE 12%-15%. Interested firms may obtain a copy of this RFP document via direct download on or after March 27, 2025

Submission Deadline: April 28, 2025

Submitting Organization: Philadelphia International Airport

PHL CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION AND SUPPORT

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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