Project Information

Bid Title

31206 - Nurse Triage Line Services

Issuing Agency

University of Missouri System

Location

Missouri

Published Date

Oct 27, 2025

Closing Date

Dec 5, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

31206 - Nurse Triage Line Services

Description: 31206 - Nurse Triage Line Services

Closing Date/Time: December 5, 2025

Buyer:

Marcy Maddox

maddoxml@health.missouri.edu

573-882-8916

Documents

RFP # 31206 - Nurse Triage Line Services.docx

MU Health Care is seeking proposals from qualified professional firms interested in providing NURSE TRIAGE LINE SERVICES.

University Physicians (UP) and University of Missouri Health Care (MUHC) are seeking proposals for an after-hours Nurse Triage solution. The desired solution will increase the efficiency and reduce cost to MUHC and UP while delivering the highest quality care and service to our patients.

The vendor selected should staff their center with registered nurses utilizing software with symptom-driven guidelines written by Barton Schmitt, M.D., Pediatrics and David Thompson, M.D., Adult and Adolescent. The call center should also be accredited by the Utilization Review Accreditation Commission (URAC) and provide both adult and pediatric medical oversight by Board-Certified Physicians.

The service provider must partner with and maintain a continual relationship with University personnel and their contracted representatives as necessary to meet the objectives in operating and refining the system, including future upgrades.

The University will select one firm to manage this process with the possibility of expansion to 24/7 call center scheduling service in the future.

Vendors may be required to provide demo/presentations to the RFP review team. Once response have been received, opened, and reviewed, invites will be sent to those vendors selected to participate in presentations if required.

This RFP may be awarded to a single or multiple suppliers as determined to be in the best interests of MUHC at the sole discretion of MUHC.

Reviewed 2025-10-27

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Commodity Codes

• NAICS 541990All Other Professional, Scientific, and Technical Services
• NAICS 621399Offices of All Other Miscellaneous Health Practitioners

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