Project Information

Bid Title

Consulting Services

Issuing Agency

Early Learning Coalition of Osceola County

Location

Florida

Published Date

Jan 14, 2026

Closing Date

Jan 21, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFQ#2026CS

Original Source

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Project Description

RFQ#2026CS Consulting Services

Opening Date:

January 14, 2026

Closing Date:

January 21, 2026

Date Posted:

The Early Learning Coalition of Osceola County seeks consulting services to assess and provide recommendations for the redesign and optimization of the Family Services, Impact, and Reimbursement Departments, with the goal of improving efficiency and strengthening staff capacity and professional development.

Request for Quotes

Attachment Preview

Request for Quote #25-26CS

Consulting Services

Released: January 14, 2026

The Early Learning Coalition of Osceola County (“the Coalition”) is soliciting quotes for Consulting

Services.

To select a vendor, the Coalition will request a quote for goods and services based on the specifications

listed in (Attachment A). All quotes received will be evaluated based on experience and qualifications.

The selected vendor will be required to enter into an agreement with the Coalition to guarantee the

specifications listed, as well as to ensure adherence to all applicable state and/or federal laws.

1. General Information

The Early Learning Coalition of Osceola County is a nonprofit organization dedicated to ensuring

early care and education for children in Osceola County. Created in 2000, the Early Learning

Coalition is one of 30 like agencies that serve all 67 counties in the state of Florida and distributes

both the Federal Child Care and Development Block Grant (“CCDBG”) and State based VPK dollars

to a diverse group of childcare providers. Through a variety of affordable and innovative early

education and voluntary pre‐kindergarten programs, the Early Learning Coalition serves more than

7,000 children from birth to 12 years old and their families.

The Early Learning Coalition’s mission is to promote high‐quality school readiness, voluntary pre‐

kindergarten and after school programs, that further the physical, social, emotional, and

intellectual well‐being of Osceola County children, with a priority toward ages from birth through

age five.

2. Scope of Work

The proposer shall, in a proper and satisfactory manner, provide all the goods and services set

forth in (Attachment A).

3. Quotes Submission Instructions

Organizations intending to respond to this Request for Quotation (RFQ) are requested to submit

their quotations via email to cgarcia@elcosceola.org no later than January 21, 2026, by close of

business (4:00 PM EST). The email subject line must include the RFQ number and title.

Submissions must include the following details:

• Legal company name

• Full name, title and email address of the individual authorized to sign the contract

• Business address

• Telephone number

In addition, please provide responses to the following questions:

• Is the organization a non-profit entity? (Yes or No)

• Is the organization a minority-owned business? (Yes or No)

• Are there any related parties associated with this submission? (Yes or No)

➢If yes, please identify the individual and their relationship with any member of the board

or coalition staff.

4. Timetable

ACTIVITY

1 Deadline for Receipt of Quotes

2 Time period for evaluation of quotes

3 Anticipated Award

DATE

January 21, 2026, 4:00 p.m. EST

January 22, 2026 – January 27, 2026, 4:00 p.m. EST

January 28, 2026, 4:00 p.m. EST

5. Evaluation Process

The Coalition shall conduct a comprehensive review of the responses to the solicitation by

convening a proposal evaluation committee based on the evaluation criteria set in (Exhibit 1).

Selected vendor(s) will be awarded through written notice to qualified and responsive Proposer(s)

who(se) proposal is determined to be most advantageous to the Coalition, taking into

consideration price, quality, and other criteria.

Multiple bids may be selected to best provide the goods and services and to meet the goals outlined

in the Scope of Work for this RFQ.

6. Evaluation Criteria

Each quote will be evaluated based on the following criteria:

• Alignment with RFQ Scope of Work

• Timeliness, Professionalism, and Conciseness

• Expertise/Experience

• Availability of Resources

• Value of Product/Services

7. Contract

If the contract terms are not accepted, we reserve the right to proceed with the next highest-scoring

vendor who best meets the RFQ criteria and aligns with the needs of our agency. If any subsequent

vendor also declines the terms, we reserve the right to cancel this RFQ and reissue it to solicit

additional quotes.

A professional services agreement will be negotiated for any work to be performed as a result of this

RFQ. This RFQ alone is in no way an agreement, obligation, or contract and in no way is the Coalition

responsible for the cost of preparing the proposal. One copy of the proposal will be retained for official

files and become a public record.

The initial term of this Agreement shall commence on February 2, 2026, and continue through June 30,

2026. The Agreement may be renewed for up to three (3) additional one-year terms, subject to

satisfactory performance and the availability of funding, at the sole discretion of the Early Learning

Coalition of Osceola County.

After the vendor(s) is selected and awarded, we will request two (2) fully executed copies of the

Purchase Order Terms and Conditions by mail or email to the Early Learning Coalition of Osceola

County.

Please see attached Terms and Conditions (Exhibit 2) for review, if the undersigned shall be awarded

this contract, the undersigned must execute the terms and conditions attached to this RFQ.

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SCOPE OF WORK

Attachment A

The Early Learning Coalition of Osceola County seeks consulting services to assess and provide

recommendations for the redesign and optimization of the Family Services, Impact, and Reimbursement

Departments, with the goal of improving efficiency and strengthening staff capacity and professional

development.

Family Services Department

Project Objectives:

• Evaluate staff capacity, workload distribution, and training needs.

• Review and refine internal policies, procedures, and workflows for improved efficiency.

• Support the implementation of an enhanced customer service model to improve family

engagement, satisfaction, and outcomes.

• Review the staff training and onboarding plan aligned with the new structure and customer service

standards.

• Technology Integration: Continue to assess if a CRM (Customer Relationship Management) system

is needed to track family interactions and improve follow-up.

• Leadership Development: Support Family Services leadership in growing skills related to

supervising under the new model.

Deliverables:

1. Updated Organizational Chart and Role Recommendations

2. Updated Standard Operating Procedures (SOPs): Simplified, easy-to-follow guides for core family

services workflows, intake, case management, and customer support.

3. Leadership Coaching and Change Management Support: Coaching sessions or action plans for

Family Services leadership to help them successfully guide their teams through the transition.

Impact Department

Project Objectives:

• Perform a thorough assessment of the Impact Department’s data services practices and

recommend improvements to enhance efficiency and eliminate redundant processes.

• Develop strategies to optimize task execution in regard to data collection, management,

and desegregation and improve overall team effectiveness.

• Assess each team member’s:

o Familiarity with and proficiency in using current data technology and systems

o Adaptability to new tools or changes in processes

• Support a staff professional development session on prioritizing coalition data

needs.

• Support with data tools utilized for data services.

Deliverables:

• Assessment of current(all) Data Metrics tools, create a dashboard and staff training as

it relates to Data Metrics Tools.

Reimbursement Department

Project Objectives:

• Provide clear recommendations for cross-training of Specialists and other Coalition-designated

staff to ensure adequate coverage during staff absences or periods of high workload.

• Design and implement a centralized dashboard or digital solution to replace existing

spreadsheet-based processes.

• Develop a comprehensive library of onboarding and training resources.

Deliverables:

• Provide structured training on the newly implemented technology dashboard and the

comprehensive training library.

• Establish a clearly defined cross-training strategy for Specialists and other Coalition-designated

staff.

The following table illustrates subject to the availability of funding the total fees under the Agreement.

Consulting Services

Total Forecasted Amount must not exceed

$34,500.00

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Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services

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