Project Information

Bid Title

Preventive Maintenance and Repair Service Agreement for two Zeiss Merlin Field Emission Gun Scanning Electron Microscope (FEG SEM) and a Gatan 3View serial block face sectioning device

Issuing Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Location

Arkansas

Published Date

Jul 7, 2026

Closing Date

Jul 14, 2026

Government Level

Federal

Status

Closed

Ref. #

75F40126Q134796

Original Source

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Bid Documents

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Project Description

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Preventive Maintenance and Repair Service Agreement for two Zeiss Merlin Field Emission Gun Scanning Electron Microscope (FEG SEM) and a Gatan 3View serial block face sectioning device

Active

Contract Opportunity

Notice ID

75F40126Q134796

Related Notice

Department/Ind. Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Sub-tier

FOOD AND DRUG ADMINISTRATION

Office

FDA OFFICE OF ACQ GRANT SVCS

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General Information View Changes

• Contract Opportunity Type: Combined Synopsis/Solicitation (Updated)
• Updated Published Date: Jul 07, 2026 11:49 am CDT
• Original Published Date: Jul 01, 2026 02:54 pm CDT
• Updated Date Offers Due: Jul 14, 2026 01:00 pm CDT
• Original Date Offers Due: Jul 14, 2026 01:00 pm CDT
• Inactive Policy: 15 days after date offers due
• Updated Inactive Date: Jul 29, 2026
• Original Inactive Date: Jul 29, 2026
• Initiative:
  • None

Classification

• Original Set Aside:
• Product Service Code: J066 - MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT
• NAICS Code:
  • 811210 - Electronic and Precision Equipment Repair and Maintenance
• Place of Performance:
  Jefferson , AR 72079
  USA

Description View Changes

7/7/2026: See questions and answers below.

​​​​​1. Can the Government provide the current SmartSEM software version and firmware version for each Zeiss Merlin SEM listed in the requirement?

Response: SmartSEM 6.05 (10-Apr-19) with Service Pack 7

2. Can the Government provide any recent service history, maintenance records, or known current issues for each Zeiss Merlin SEM?

Response: See Attached.

3. Is remote access permitted for troubleshooting and diagnostic support? If yes, are there any site-specific requirements or restrictions for remote access?

Response: No. Remote access is not permitted and has not been provided in the history of the instruments.

4. For any repair completion timeframe stated in the requirement, will the Government allow an exception when repair delays are caused by OEM parts availability or manufacturer lead times outside the contractor’s control?

Response: Yes, provided that: (1) a service technician has determined, through an on-site evaluation, that OEM parts require replacement; and (2) the OEM provides documentation confirming that the parts are on back order and subject to a lead time.

5. Does the requirement include support for the Gatan 3View serial block-face device, or is the required coverage limited to the Zeiss Merlin SEM instruments only?

Response: As stated in the solicitation, coverage must include support for the Gatan 3View Serial Block-Face Device. The distinction is that there is no strict repair timeframe for this accessory; best efforts must be made based on parts availability.

6. If the Gatan 3View device is included, can the Government confirm whether it may be serviced directly by Gatan or another separate qualified provider?

Response: To the Government's knowledge, Gatan no longer provides direct service support for the Gatan 3View system and instead licenses or contracts that support to Zeiss directly. The device may be serviced by a qualified vendor.

7. Are software and firmware updates limited to the instrument’s currently licensed software version series, or does the Government expect major software version upgrades to be included?

Response: Updates are expected to be limited to the instrument's current licensed software version series. Major version upgrades are not included.

8. Is a one-time onboarding/site assessment acceptable during the base period to verify instrument condition, document configuration, and capture system backup/inventory information before full service coverage begins?

Response: No. The instruments, including the Gatan 3View system, are currently covered under a service contract and are all operational. The solicitation states on page 14: "Offerors are afforded the opportunity to inspect the existing instruments and site, at their own expense, prior to the date set for receipt of quotes by contacting the Contract Specialist/Contracting Officer identified herein to schedule an appointment. Failure to inspect the instruments/site will not relieve the successful offeror from fully meeting the requirements of the resulting contract at the price offered."

9. Can the Government confirm the quote submission deadline and whether pricing is required for the base period only or for the base period and all option years?

Response: Quotes are due by 1PM Central Time on 7/14/26. There are no option years. Pricing is required for the base period only.

See attached combined synopsis/solicitation.

Attachments/Links

Contact Information View Changes

Contracting Office Address

• 11601 Landsdown St Floor 13
• Rockville , MD 20852
• USA

Primary Point of Contact

• Nick Sartain
• nick.sartain@fda.hhs.gov
• Phone Number 3017961988

Secondary Point of Contact

History

• Jul 07, 2026 11:49 am CDTCombined Synopsis/Solicitation (Updated)
• Jul 01, 2026 02:54 pm CDT Combined Synopsis/Solicitation (Original)

Commodity Codes

• FSC JMaintenance, Repair, and Rebuilding of Equipment

Related bids

Jul 1, 2026

[Combined Synopsis/Solicitation (Original)] Preventive Maintenance and Repair Service Agreement for two Zeiss Merlin Field Emission Gun Scanning Electron Microscope (FEG SEM) and a Gatan 3View serial block face sectioning device

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