Project Information

Bid Title

IRS Service-Wide Online Survey and Digital Website Feedback Platform

Issuing Agency

TREASURY, DEPARTMENT OF THE

Location

Nebraska

Published Date

Apr 30, 2026

Closing Date

May 4, 2026

Government Level

Federal

Status

Closed

Ref. #

IRS_RFI_5000225599

Original Source

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Bid Inquiries

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Bid Documents

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Set Aside

No Set aside used

Project Description

Follow

IRS Service-Wide Online Survey and Digital Website Feedback Platform

Active

Contract Opportunity

Notice ID

IRS_RFI_5000225599

Related Notice

Department/Ind. Agency

TREASURY, DEPARTMENT OF THE

Sub-tier

INTERNAL REVENUE SERVICE

Office

TAXPAYER FOCUSED SUPPORT

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General Information View Changes

• Contract Opportunity Type: Sources Sought (Updated)
• Updated Published Date: Apr 30, 2026 11:33 am EDT
• Original Published Date: Apr 23, 2026 09:00 pm EDT
• Updated Response Date: May 04, 2026 09:00 am EDT
• Original Response Date: Apr 30, 2026 07:00 am EDT
• Inactive Policy: 15 days after response date
• Updated Inactive Date: May 19, 2026
• Original Inactive Date: May 15, 2026
• Initiative:
  • None

Classification

• Original Set Aside: No Set aside used
• Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
• NAICS Code:
  • 513210 - Software Publishers
• Place of Performance:
  Washington , NE
  USA

Description View Changes

1. Description:

THIS IS A SOURCES SOUGHT / REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This notice is issued for market research and acquisition planning purposes only. This is not a solicitation, request for proposal, or request for quotation. The Internal Revenue Service (IRS) is seeking information from capable sources regarding an enterprise requirement for an externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. The Government is not requesting offers at this time and will not reimburse respondents for any costs incurred in response to this notice.

2. Purpose

• 1. Identify vendors capable of meeting the Government’s requirements located in the draft PWS.


• 2. Obtain industry feedback on the clarity, feasibility, and structure of the current requirement.


• 3. Gather recommendations regarding pricing structure (Optional pricing requested on items in Section 7.1), contract structure, and measurable performance standards.

3. Requirement Overview

The IRS is seeking an externally hosted SaaS survey platform that enables authorized IRS users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. The platform is intended to support taxpayer, employee, stakeholder, and other IRS research activities.

• SaaS survey platform licenses for IRS users.


• Secure hosting in a FedRAMP-authorized environment, at a High level.


• Survey creation, administration, reporting, dashboarding, and export capability.


• User administration and permissions management.


• Initial training and ongoing online help materials.


• Technical support, software updates, and system maintenance.

4. Requested Industry Feedback

• 1. Capability to provide the required SaaS survey platform and required digital website feedback platform.


• 2. Recommended contract structure for software subscriptions, support, training, hosting, and any related implementation or transition activities.


• 3. Recommended pricing structure, including whether user licenses, response tiers, and page-view/response tiers should be structured as separate CLINs, pricing bands, or another format.


• 4. Ability to provide hosting in a FedRAMP-authorized environment at the High level, including any assumptions, limitations, or dependencies.


• 5. Identification of any requirement language that is unclear, duplicative, overly restrictive, or in need of revision.


• 6. Recommendations for measurable service levels, support response times, deliverables, reports, and acceptance criteria.


• 7. Recommended industry classifications, if different from those used in this notice, and the rationale for any alternate PSC or NAICS recommendation.

6. Response Format

• Company name


• UEI


• CAGE code, if applicable


• Business size and socioeconomic status


• Point of contact name, title, phone number, and email address


• Brief description of relevant capabilities and experience; identify if you are an authorized reseller of the following OEMs: Qualtrics, Medallia, SurveyMonkey (Momentive), QuestionPro


• Narrative response to the requested feedback areas


• Recommended pricing and contract structure approach


• Identification of assumptions, constraints, and recommended revisions

7. Submission Instructions

Responses shall be submitted electronically no later than May 4 2026, at 9:00 AM Eastern Time.

Primary Point of Contact

Tracey Brooks

Contracting Officer

tracey.n.brooks@irs.gov

813-302-5694

Email Subject Line

Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform

File Format

Searchable PDF or Microsoft Word

8. Disclaimer

This notice is issued for market research and planning purposes only. It does not constitute a solicitation and shall not be construed as a commitment by the Government to issue a solicitation or award a contract. The Government may use the information received to refine the requirement, revise the Performance Work Statement, determine the appropriate acquisition strategy, and assess the availability of capable sources. The Government may contact respondents for clarification; however, such exchanges shall not be considered discussions for purposes of any future procurement.

9. Attachment

• Draft Performance Work Statement.

Prepared by:

Tracey Brooks

Contracting Officer

Internal Revenue Service

Attachments/Links

Contact Information

Contracting Office Address

• 1111 CONSTITUTION AVE, NW
• Washington , DC 20224
• USA

Primary Point of Contact

• Tracey Brooks
• tracey.n.brooks@irs.gov

Secondary Point of Contact

History

• Apr 30, 2026 11:33 am EDTSources Sought (Updated)
• Apr 29, 2026 06:09 pm EDT Sources Sought (Updated)
• Apr 28, 2026 05:08 pm EDT Sources Sought (Updated)
• Apr 23, 2026 09:00 pm EDT Sources Sought (Original)

Commodity Codes

• FSC DAutomatic Data Processing and Telecommunication Services

Related bids

Apr 23, 2026	[Sources Sought (Original)] IRS Service-Wide Online Survey and Digital Website Feedback Platform
Apr 28, 2026	[Sources Sought (Updated)] IRS Service-Wide Online Survey and Digital Website Feedback Platform
Apr 29, 2026	[Sources Sought (Updated)] IRS Service-Wide Online Survey and Digital Website Feedback Platform

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