Project Information

Bid Title

RFP - Customer Service Program

Issuing Agency

Town of Vail

Location

Colorado

Published Date

Jul 27, 2026

Closing Date

Aug 10, 2026

Government Level

State & Local

Status

Closed

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

RFP - Customer Service Program

• Department: Town Manager, Communications
• Start Date: 07/27/2026 1:15 PM
• Close Date: 08/10/2026 9:59 AM

The Town of Vail ("Town") is seeking proposals from qualified applicants to design, implement, and launch a comprehensive community-wide customer experience and ambassador program. This program will not only deliver consistent employee service training but also provide networking/connection opportunities and meaningful recognition of employees that showcase our values. The Town envisions a signature initiative that equips employees throughout the Vail community with the knowledge, skills, relationships, and pride necessary to consistently deliver exceptional experiences for residents and visitors. The program should be available to employees from any local Vail business, with participation specifically encouraged at frontline retail/restaurant and lodging partners. The Town seeks an innovative partner capable of developing a sustainable program that strengthens community engagement, supports local businesses, reinforces Vail's brand, and advances the Town's vision:  Your Favorite Mountain Town

Scope of Services

The Town of Vail seeks proposals from qualified applicants to design, develop, implement, and support a comprehensive community customer experience and ambassador program. The selected organization will partner with the Town to create a sustainable program that enhances the visitor experience, strengthens community pride, supports local businesses, and promotes a culture of hospitality throughout Vail.

The Town envisions a program that extends beyond traditional customer service training. The selected organization should develop an engaging, community-centered experience that equips participants with the knowledge, confidence, relationships, and practical skills necessary to become ambassadors for Vail. The program should foster meaningful connections among businesses, employees, and community organizations while reinforcing the Town's vision of being "Your Favorite Mountain Town."  The program needs to also include an employee recognition component, to highlight and reward exemplary ambassadors.

Click here for full post.

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541613Marketing Consulting Services

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.