Project Information

Bid Title

Learning Management System For Landlord Certification Program

Issuing Agency

City of Takoma Park

Location

Maryland

Published Date

Jun 30, 2026

Closing Date

Sep 7, 2026

Government Level

State & Local

Status

Closed

Ref. #

#HCD-2026-02

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Bid Number:	#HCD-2026-02
Bid Title:	Learning Management System For Landlord Certification Program
Category:	Housing & Community Development
Status:	Open
Bid Recipient:	Paloma Arroyo-LeFebre, Housing Manager

Description: Access the Takoma Park Grant Portal The City of Takoma Park Housing and Community Development Department is seeking proposals from qualified software providers to deliver an Application Service Provider (ASP) / Software as a Service (SaaS) learning management system. The ultimate goal is to effectively train and certify rental property owners and management agents operating within the City. Scope of Services/Work The selected firm (“Contractor”) shall be responsible for delivering a comprehensive LMS platform, including implementation, training, hosting, and ongoing technical support. All tasks identified in this section are considered mandatory minimum requirements: Platform Licensing & Hosting: Provide a cloud-hosted LMS SaaS solution scaled for an initial base of 50 active users. The system must be hosted in an international cloud environment (such as Amazon AWS) with a guaranteed 99.5% uptime on a 24/7 basis. Implementation and Customization: Complete standard implementation and out-of-scope development necessary to customize and launch the landlord training courses. Training: Provide remote training for City administrators to operate the platform. The proposal should also include rates for optional onsite training. Technical Support (Service Level Agreement): The Contractor must provide a dedicated Support Desk. Standard support must be available via email and a ticketing system from 9:00 AM to 5:00 PM local time on business days, with an initial email response time of within 8 to 24 hours. P1 Incidents (Service down): 30-minute average response time and a 4-hour resolution time. P2 Incidents (Partial outage): 30-minute response and 8-business-hour resolution. P3 Incidents (Bugs/Issues): 30-minute response and a workaround provided within 24 business hours. Optional: Bidders may include an alternative pricing tier for dedicated voice-based L1 support. Disaster Recovery: Maintain incremental, real-time data backups and full monthly backups, retaining a 30-day snapshot of all data at any given time for disaster recovery purposes. Publication Date/Time: 6/30/2026 12:00 AM Closing Date/Time: 9/7/2026 5:00 PM Submittal Information: Submit electronically here: https://www.grantinterface.com/Home/Logon?urlkey=takomapark Contact Person: Paloma Arroyo-LeFebre, Housing Manager City of Takoma Park 7500 Maple Avenue Takoma Park, Maryland 20912 Phone: 301-891-7222 Email: palomal@takomaparkmd.gov Special Requirements: The nonprofit organization will submit a proposal in response to this RFP. The proposal must contain sufficient information to enable the Selection Committee to evaluate the nonprofit organization’s capabilities and experience. The proposal should include all that is outlined in the Proposal Submission section of the RFP. Miscellaneous: General clarifications and questions related to this RFP may be submitted in writing and emailed to palomal@takomaparkmd.gov , no later than Monday, August 31, 2026. Please include “RFP #HCD-2026-02 Question” in the subject line of the email. All questions will be answered via email. Related Documents: RFP: Learning Management System For Landlord Certification Program [HCD-2026-02] (PDF)

Attachment Preview

To access this preview, please sign up here.

Commodity Codes

• NAICS 541330Engineering Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 611430Professional and Management Development Training

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.