Project Information

Bid Title

OCS_RFP_Feasibility_Study

Issuing Agency

State Government of Vermont

Location

Vermont

Published Date

Aug 31, 2026

Closing Date

Oct 12, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

OCS_RFP_Feasibility_Study Request Date: 8/31/2026 2:32:30 PM Open Date: Closing Date: 10/12/2026 4:30 PM Intent To Bid Deadline: Est. Dollar Value: $0.00 RFQ Number: Office of Child Support 280 State Drive Waterbury , VT 05671 Bid Type: Job Contract Locations: State-Wide Keywords: Computer Services, Computer Software, Social Services, Consultant Services, Administrative Support Services, Computer Consultant Services, Information Technology, Planning and Design Services, Strategic Planning Bid Description: SCOPE AND BACKGROUND: Through this Request for Proposal (RFP) the Agency of Human Services/Department for Children & Families, Office of Child Support (hereinafter the “State”) is seeking to establish a contract with one company that can provide system modernization readiness services to assist with the replacement of its current child support case management system, ACCESS. State is looking to procure a company experienced in planning a child support modernization project and preparation of the federal feasibility study. The Vermont Office of Child Support (OCS) is a division of the Vermont Department for Children & Families that’s mission is to promote the well-being of all families by strengthening their financial safety net. OCS receives, allocates, and issues approximately $42.5 million in child support payments per year across roughly 14,000 cases. OCS has a staff of 110 employees. OCS’ ability to meet its mission is constrained by the limitations of its current case management system, ACCESS. ACCESS is a 40-yearold mainframe application written in Natural programming language. Due to the use of old programming language, it is getting increasingly difficult to find staff to maintain the system and adapt it to meet current business needs. The two full-time system developers designated to OCS for ACCESS support spend 80- 90% of their time on daily system maintenance, ad-hoc requests, and issues that arise. They are unable to accomplish numerous enhancement requests submitted to streamline operations. As such, there are a significant number of staff workarounds and manual processes that occur when performing casework tasks. To better serve the needs of our customers and to use staff resources efficiently, OCS is looking to replace its ACCESS system with a case management system developed using a modern technology platform. A system built using modern technologies will increase the user experience for State OCS staff and its customers. Special Instructions: Contact Information: Leah Houston Phone: N/A Fax: Email: ahs.dcfcontractsandgrantsrfp@vermont.gov For additional information: Bid Attachments: OCS_RFP_Feasibility_Study.pdf Site Visit: Date:

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