Project Information

Bid Title

RFP 2026-02 AFTER-HOURS & MOBILE CRISIS SERVICES

Issuing Agency

Glenn County

Location

California

Published Date

Apr 13, 2026

Closing Date

May 13, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

RFP 2026-02 AFTER-HOURS & MOBILE CRISIS SERVICES

The Glenn County Health and Human Services Agency (HHSA) invites you and your company to our Request for Proposal Number 2026-02. The Glenn County Health and Human Services Agency is inviting qualified organizations who are interested in partnering with the Health and Human Services Agency Department of Behavioral Health to implement and provide after-hours community-based mobile crisis intervention services and after-hours crisis intervention services in accordance to Behavioral Health Information Notice No. 23-025.

Vendors interested in making proposals should review the detailed Request for Proposal attached below:

https://www.countyofglenn.net/sites/default/files/2026-04/RFP%202026-02%20After%20Hours%20%26%20Mobile%20Crisis.pdf

Sealed proposals are due to HHSA no later than 5:00 P.M., Wednesday, May 13, 2026. Proposals received after the deadline will not be considered.

Proposals may be emailed, in PDF format to admin@countyofglenn.net

Or by overnight mail or dropped off at:

County of Glenn, Health and Human Services Agency

Attn: Rachel Bundy, Administrative Services Analyst

604 E. Walker St., Suite B

Orland, CA 95963

Or by US Mail to:

County of Glenn Health and Human Services Agency

Attn: Rachel Bundy, Administrative Services Analyst

PO Box 611

Willows, CA 95988

The County of Glenn reserves the right to reject any or all submittals, to waive any informality in any submittal, and/or to not proceed with the project. Thank you for your consideration.

Bid Status

Open

Deadline Date

Wed, 05/13/2026 - 17:00

Behavioral Health

Health & Human Services

Attachment Preview

AFTER-HOURS AND MOBILE CRISIS

SERVICES

ON BEHALF OF THE GLENN COUNTY

HEALTH AND HUMAN SERVICES AGENCY,

DEPARTMENT OF BEHAVIORAL HEALTH

Request for Proposal No. 2026-02

Proposals must be received no later than

5:00 P.M. (PST) on May 13, 2026

Attn: Rachel Bundy

RFP 2026-02

After-Hours & Mobile

Crisis Services

P.O. Box 611 Willows,

CA 95988

RFP Title: After-Hours & Mobile Crisis Services

RFP No.: 2026-02

TABLE OF CONTENTS

1.

PURPOSE .......................................................................................................................................................... 3

2.

BACKGROUND ................................................................................................................................................. 3

3.

DESCRIPTION OF SERVICES .......................................................................................................................... 4

4.

TIMELINE FOR THIS PROPOSAL .................................................................................................................... 4

5.

PROPOSAL PROCESS ..................................................................................................................................... 4

6.

PROPOSAL CONTENTS ................................................................................................................................... 6

7.

EVALUATION OF PROPOSALS ....................................................................................................................... 8

8.

INTERVIEWS ..................................................................................................................................................... 9

9.

RIGHTS .............................................................................................................................................................. 9

10.

CONFIDENTIAL OR PROPRIETARY INFORMATION...................................................................................... 9

11.

ATTACHMENT 1.............................................................................................................................................. 10

Page 2

RFP Title: After-Hours & Mobile Crisis Services

RFP No.: 2026-02

REQUEST FOR PROPOSAL

AFTER-HOURS & MOBILE CRISIS SERVICES

1. PURPOSE

Glenn County is inviting providers from qualified organizations specializing in behavioral health services, who

are interested in partnering with the Health and Human Services Agency Department of Behavioral Health to

implement and provide after-hours community-based mobile crisis intervention services and after-hours crisis

intervention services in accordance to Behavioral Health Information Notice No. 23-025.

Glenn County intends to identify a partner that will work closely with the County to develop and deliver a

sustainable program model that meets the needs of the community. This request for proposals anticipates a

diverse response with respect to program models, and as such the anticipated contract period will be negotiated

with the selected firm(s). The County reserves the right to award to one or more firms; whichever is in the best

interest of the County.

This RFP includes descriptions of the scopes of work for each type of service, proposal requirements, and

instructions for submitting the proposal. The terms “Contractor”, “Provider”, and “Vendor” may be used

interchangeably throughout this RFP.

2. BACKGROUND

“Community-Based Mobile Crisis Intervention Services” (also referred to as “Mobile Crisis Services”) are

services that provide rapid response, individual assessment and community-based stabilization to Medi-Cal

members who are experiencing a behavioral health crisis. Mobile Crisis Services are designed to provide relief

to members experiencing a behavioral health crisis, including through de-escalation and stabilization

techniques; reduce the immediate risk of danger and subsequent harm; and avoid unnecessary emergency

department care, psychiatric inpatient hospitalizations, and law enforcement involvement. Mobile Crisis

Services include warm handoffs to appropriate settings and providers when the member requires additional

stabilization and/or treatment services; coordination with the referrals to appropriate health, social and other

services and supports, as needed, and short-term follow-up support to help ensure the crisis is resolved and

the member is connected to ongoing care. Mobile Crisis Services are directed toward the member in crisis but

may include contact with a family member(s) or other significant support collateral(s) if the purpose of the

collateral’s participation is to assist the member in addressing their behavioral health crisis and restoring the

member to the highest possible functional level. Mobile Crisis Services are provided by a multidisciplinary

mobile crisis team at the location where the member is experiencing the behavioral health crisis. Locations may

include, but are not limited to, the member’s home, school, or workplace, on the street, or where the member

socializes. Mobile Crisis Services claimed under this option cannot be provided in hospitals or other facility

settings. Mobile Crisis Services shall be available to members experiencing behavioral health crises 24 hours

a day, 7 days a week, and 365 days a year.

“Crisis Intervention” is an unplanned, expedited service to or on behalf of, a member to address a condition that

requires more timely response than a regularly scheduled visit. Crisis intervention is an emergency response

service enabling a member to cope with a crisis, while assisting the member in regaining their status as a

functioning community member. The goal of crisis intervention is to stabilize an immediate crisis within a

community or clinical treatment setting. It may include contact with significant support persons or other

collaterals if the purpose of their participation is to focus on the treatment of the member. This service includes

one or more of the following service components:

• Assessment

• Therapy

• Referral and linkages

Page 3

RFP Title: After-Hours & Mobile Crisis Services

RFP No.: 2026-02

Crisis intervention services may either be face-to-face or by telephone or telehealth and may be provided in a

clinic setting or anywhere in the community. (State Plan, Supplement 3 to Attachment 3.1-A, page 2d [TN 22-

0023].)

After-Hours & Mobile Crisis Services Program Requirements:

• After-Hour Crisis Intervention Services will take place during the times listed below:

o Monday through Friday between the hours of 5:00pm and 8:00am

o 8:00am Saturday through 8:00am the following Monday

o Holidays from 8:00am through 8:00am the following morning.

• Providers shall meet the minimum qualifications for provider types listed in the Specialty Mental Health

Short-Doyle Medi-Cal Billing Manual.

3. DESCRIPTION OF SERVICES

Glenn County’s after-hours crisis services include assessment, intervention, and referral provided via telehealth

and face-to-face emergency room and community response. The services are expected to be performed by the

selected service provider(s) for the term beginning July 1, 2026 through June 30, 2029.

4. TIMELINE FOR THIS PROPOSAL

HHSA has developed the following list of key events related to this proposal. All dates are subject to change at

the discretion of the HHSA.

EVENT

Issuance of RFP

Deadline of RFP questions

Questions and Answers posted

Deadline for proposal submission

Evaluation of RFP and Potential Interviews

Notice of intent to award

Protest period

HHSA response to protest

Board of Supervisors Approval of Contractor

Contract Start Date and End Date

DATE

Monday, April 13, 2026

Friday, April 24, 2026

Friday, May 1, 2026

Wednesday, May 13, 2026

May 18, 2026 through May 22, 2026

Tuesday, May 26, 2026

May 27, 2026 – June 5, 2026

Monday, June 15, 2026

TBD

July 1, 2026 - June 30, 2029

5. PROPOSAL PROCESS

a) Period of Offer:

Response to this proposal constitutes an irrevocable offer to the HHSA to perform according to the proposal

specifications and the proposed contractor for a period of not less than 120 days from proposal receipt.

b) Proposals, questions, and protests should be addressed to:

Proposals may be emailed, in PDF format to:

admin@countyofglenn.net

Subject: RFP 2026-02 After-Hours & Mobile Crisis Services

Attn: Rachel Bundy

Page 4

RFP Title: After-Hours & Mobile Crisis Services

RFP No.: 2026-02

Or by overnight mail or dropped off at:

County of Glenn Health and Human Services Agency

Attn: Rachel Bundy

RFP 2026-02 After-Hours & Mobile Crisis Services

604 E. Walker St

Orland, CA 95963

Or by US Mail to:

County of Glenn Health and Human Services Agency

Attn: Rachel Bundy

RFP 2026-02 After-Hours & Mobile Crisis Services

P.O. Box 611

Willows, CA 95988

c) Bidders’ Questions

Questions regarding the proposal should be submitted in writing or email. Questions will not be accepted by

telephone, facsimile (FAX), or orally. The HHSA reserves the right to decline a response to any question if in

the HHSA’s assessment the information cannot be obtained and shared with all potential bidders in a timely

manner.

Questions will be accepted in accordance to the guidelines of the RFP and may be sent to:

Email Questions to:

admin@countyofglenn.net

RFP 2026-02 After-Hours & Mobile Crisis Services

Attn: Rachel Bundy

A summary of questions submitted and the HHSA’s responses will be provided on the Glenn County website

at: https://www.countyofglenn.net/govt/bids

d) Submission of Proposals:

All proposals are final after the filing deadline. No adjustments shall be permitted after that time. Any proposal

received after the exact time specified for receipt will not be considered unless it is received before an award is

made, and it is determined by the HHSA that the late receipt was due solely to mishandling by the HHSA after

receipt at the designated address. The only acceptance evidence to establish whether a proposal is late or

meets the exception listed above, shall be the time of receipt at the HHSA as determined by the date stamp of

the HHSA on the proposal wrapper or other evidence of receipt maintained by the HHSA. No public opening of

the proposals shall be required.

All costs of the proposal preparation shall be the responsibility of the Proposer. All materials submitted in

response to the proposal become the property of the HHSA and may be returned only at the HHSA’s option

and the bidder’s expense.

Submission of a proposal in response to this RFP waives any claim against Glenn County and the HHSA for

irregularities in the RFP process, except as otherwise required by law or regulation.

e) Proposal Review and Evaluation Criteria:

The HHSA Director, selected County staff, and selected interested professionals will evaluate the proposals to

determine a responsive, responsible and qualified Proposer approved by the HHSA. The Proposer shall:

• Possess the competency, experience and education required to effectively perform the duties as

enumerated in the Agreement, attached as Attachment 1, and

• Complete the required services and deadline dates as outlined in Attachment 1, taking into

Page 5

Commodity Codes

• NAICS 541990All Other Professional, Scientific, and Technical Services

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