Project Information

Bid Title

Adult Education Tablets and Software

Issuing Agency

State Government of Tennessee

Location

Tennessee

Published Date

May 27, 2026

Closing Date

Jun 26, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFI 33701-260507

Original Source

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Bid Documents

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Project Description

Document ID & Hyperlink:	RFI 33701-260507
Event Start - Response Due:	05/27/2026 06/26/2026
Event Name:	Adult Education Tablets and Software
Last Updated:

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STATE OF TENNESSEE

TENNESSEE DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT

REQUEST FOR INFORMATION

FOR

ADULT EDUCATION TABLETS AND SOFTWARE

RFI # 33701_260507

5/27/2026

1. STATEMENT OF PURPOSE:

The State of Tennessee, Department of Labor and Workforce Development

issues this Request for Information (“RFI”) for the purpose of Digital Tablets and

Adult Education Software. We appreciate your input and participation in this

process.

2. BACKGROUND:

Tennessee Department of Labor and Workforce Development (TDLWD) currently

utilizes tablets and technology resources, including adult education software, to

support qualified participants in pursuing educational opportunities, conducting

employment searches, and developing the qualifications, skills, and knowledge

necessary to obtain employment. The agency is also interested in exploring

solutions that may support participants in earning industry-recognized

certifications.

3. Tablets. The State requires approximately 8,000 (or more) tablets which will be

delivered to multiple locations during the implementation phase.

3.1. Tablet Characteristics. The State requires tablets, to include software

application (described in section 3.4) that meet the specifications and

functional requirements outlined in this section. The specification and

functional requirements are, but not limited to:

3.1.1. Tablets must be ruggedized and contain security features that

prevent incarcerated individuals from being able to disassemble,

break, or otherwise utilize the tablet, or any part of it to create a

weapon or a device that may cause harm to another person, or that

1

may be implemented in a way the tablet was not intended to be

utilized.

3.1.2. Tablets must securely connect to a vendor provided Wi-Fi network,

cellular network, or a network provided by a facility in which the

tablets are housed.

3.1.3. Tablets must be implemented with State-required software and

applications. Additionally, the tablets must have the ability for the

vendor to install or remove additional software and/or applications as

requested by the state.

3.1.4. Utilization of the tablets shall be at no cost to the participant.

3.1.5. The Tablets shall have the ability to allow State employee

administrative access.

3.1.6. The System shall contain a modernized enhanced resume builder

that allows continuity of language and skills matching for potential

employees and employers.

3.1.7. The vendor shall be responsible for lifecycle management and is

required to provide replacement tablets at the end of the tablets

lifecycle. The State and vendor shall agree on the effective term of a

tablets lifecycle.

3.1.8. The vendor shall provide the required number of charging stations,

per location, based on the number of tablets at each location.

3.1.9. The vendor shall provide the state with a Learning Management

System so the State can maintain visibility and keep track of

participants utilization of software and applications.

3.1.10. The vendor must be able to support a Statewide, multi-location

implementation plan and provide the plan to the State for approval.

Additionally, the vendor must provide on-ground support at each

location throughout the implementation.

3.2. Reporting. The vendor shall Include reporting capabilities on the utilization

of the software and tablets. This includes, but is not limited to, standard/ad-

hoc reporting, dashboards, and real- information. (State will validate specific

formats.)

3.3. Security.

3.3.1. The State requires Enterprise-grade hosting, authentication/SSO,

audit logging, encryption, Web Content Accessibility Guidelines

(WCAG), data residency (US), robust security controls, disaster

recovery, and business continuity architecture. The System shall

meet all required security standards as required by the State.

3.3.2. Provide security posture: encryption at rest/in transit, identity &

access management, role-based access control, logging/audit trails,

vulnerability management, pen test cadence, incident response

processes.

3.3.3. The State requires a description of Personally Identifiable Information

(PII)/Social Security Number (SSN) and other sensitive data that are

protected, and how the System supports auditability for federal/state

audits.

3.4. Integration with 3rd Party Applications. The Tablets shall have the

following applications and software installed and provide licensing for, but

not limited to: Personal Development Training Software, Workforce Skills

Training Software, Rehabilitation and Education Training

3.5. Training Provider Integration. The vendor shall provide the following

training, but not limited to:

3.5.1. Administrative Training. The State requires administrative training

to include user management, facility configuration settings, program

assignment, and message training.

3.5.2. Tablet Training. The State requires Tablet training to include an

overview of Tablet and software/application functionality, security

overview, program content, enrichment, optional entertainment, forms,

messaging, and hands on tablet login demonstration for students.

3.5.3. Learning Management System (LMS) Training. The State

requires a Learning Management System (LMS) training to be conducted

in multiple parts to overview the LMS for staff users and administrators.

LMS shall be provided as part of the SaaS License assigned to each

device at no additional cost to the State. This secure LMS shall allow

delivery of State specific programs with uniformity across the state. This

secure LMS shall also allow for local jurisdictions to create specific content

that is designed for their population and/or aligned to their local county

and workforce development areas. The secure LMS can also host virtual

job fairs and hiring events for individuals before release from

incarceration. Employers, in partnership with the local workforce

development areas, can deliver pre-employment content specific to jobs at

their plants, stores, warehouses, or facilities through the secure LMS to

ensure individuals receive the skills necessary and required for

employment. Employers that have agreed to hire justice-involved

individuals and have prerequisite training programs can add this content

on the LMS to ensure individuals can complete said training before they

are released from incarceration. This will prepare individuals for immediate

employment prior to release from jail facilities.

3.6. Data Migration & Onboarding. Describe to the State the data migration

methodology, validation, tools, and data mapping (if required).

3.7. Maintenance, Support & Service Levels. The State requires or included

support packages and costs (e.g., included in license, or separately priced).

Additionally, provide the State a description of how they will provide and

perform continuous maintenance and patching approach, frequency of

patches/updates, and maintenance windows.

3.8. Accessibility and User Experience. The System shall be Web Content

Accessibility Guidelines (WCAG) 2.1 AA compliant, multi-language support

(English + Spanish minimal), mobile responsiveness, and public portal

usability The State requires potential vendors abide by all Federal and State

American Disability Act requirements.

4. COMMUNICATIONS:

4.1. Please submit your response to this RFI to:

JAY BAKER, ASSISTANT ADMINISTRATOR

TENNESSEE DEPARTMENT OF LABOR AND WORKFORCE

DEVELOPMENT

220 French Landing, 4A

Nashville, TN 37243

jay.baker@tn.gov

4.2. Please feel free to contact the TENNESSEE DEPARTMENT OF LABOR

AND WORKFORCE DEVELOPMENT with any questions regarding this RFI.

The main point of contact will be:

DON CAIN, CONTRACT MANAGER

TENNESSEE DEPARTMENT OF LABOR AND WORKFORCE

DEVELOPMENT

220 French Landing, 4A

Nashville, TN 37243

don.cain@tn.gov

4.3. Please reference RFI # 33701_260507 with all communications to this RFI.

5. RFI SCHEDULE OF EVENTS:

EVENT

1. RFI Issued

2. RFI Response Deadline

TIME

(Central

Time Zone)

DATE

(all dates are

State business

days)

5/27/2026

3:30pm

6/26/2026

6. GENERAL INFORMATION:

6.1. Please note that responding to this RFI is not a prerequisite for responding

to any future solicitations related to this project and a response to this RFI

will not create any contract rights. Responses to this RFI will become

property of the State.

6.2. The information gathered during this RFI is part of an ongoing

procurement. In order to prevent an unfair advantage among potential

respondents, the RFI responses will not be available until after the

completion of evaluation of any responses, proposals, or bids resulting from

a Request for Qualifications, Request for Proposals, Invitation to Bid or other

procurement method. In the event that the state chooses not to go further in

the procurement process and responses are never evaluated, the responses

to the procurement including the responses to the RFI, will be considered

confidential by the State.

6.3. The State will not pay for any costs associated with responding to this RFI.

7. INFORMATIONAL FORMS:

The State is requesting the following information from all interested parties.

Please fill out the following forms:

RFI # 33701_260120

TECHNICAL INFORMATIONAL FORM

1. RESPONDENT LEGAL ENTITY NAME:

2. RESPONDENT CONTACT PERSON:

Name, Title:

Address:

Phone Number:

Email:

3. BRIEF DESCRIPTION OF EXPERIENCE PROVIDING SIMILAR SCOPE OF

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541519Other Computer Related Services
• NAICS 611710Educational Support Services

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