RFI Member Experience Omnichannel Call Center Platform

Project Information

Bid Title: RFI Member Experience Omnichannel Call Center Platform
Issuing Agency: Inland Empire Health Plan
Location: California
Published Date: Sep 18, 2026
Closing Date: Oct 2, 2026
Government Level: State & Local
Status: Closed
Ref. #: 26-07416
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Project Description: Reference #: 26-07416. Name: RFI Member Experience Omnichannel Call Center Platform
Description: IEHP seeks an omnichannel solution that unifies all interactions, improves efficiency, enhances analytics, supports automation, and integrates seamlessly with existing systems to deliver a more streamlined and personalized service experience.

IEHP is seeking information and demonstrations from vendors on a modern omnichannel contact center platform that can:
•        Unify all member and provider communication channels into a cohesive experience
•        Improve operational efficiency, routing, and workforce management
•        Provide advanced analytics, reporting, and AI-driven insights
•        Enhance compliance, security, and integration with existing IEHP systems
•        Support future digital engagement strategies and technology evolution Project closes Oct 02, 2026 5:00 PM PDT.

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