Project Information

Bid Title

CVR-SAFE Motorist Aid Call Answering Services

Issuing Agency

Sacramento Area Council of Governments

Location

California

Published Date

Mar 25, 2026

Closing Date

May 1, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Project ID:

Title: CVR-SAFE Motorist Aid Call Answering Services

Addenda: 0

Release Date: 3/24/2026

Due Date: 5/1/2026

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CVR-SAFE Motorist Aid Call Answering Services

Request For Proposals

Transportation

96258

Project ID: FY26-18-RFP

Release Date: Tuesday, March 24, 2026

· Due Date: Friday, May 1, 2026 5:00pm

Posted Tuesday, March 24, 2026 6:33pm

All dates & times in Pacific Time

Draft Response Events RSVP No Bid36 days, 22 hours, 35 minutes

Post Information

Posted At:Tue, Mar 24, 2026 6:33 PM
Sealed Bid Process:No
Private Bid:No

Overview

Summary

The Capitol Valley Regional Service Authority for Freeways and Expressways (CVR-SAFE) is seeking qualified proposals for contractor services to establish and operate a Motorist Aid Answering Center (MAAC) capable of answering 100% of the calls generated by the 511 Motorist Aid service and CVR-SAFE call box system, prior to removal. The contract term will be three years with potential for two (2) one-year extensions.

Background

The Capitol Valley Regional Service Authority for Freeways and Expressways (CVR-SAFE) was formed pursuant to Section 2550, et seq., of the California Streets and Highway Code for the purpose of implementing, maintaining and operating motorist aid services on freeways and State highways, including a roadside assistance system accessed via 511 in the following counties: the County of Sacramento; the County of Yolo; the County of Sutter; the County of Yuba; the County of El Dorado; and the County of San Joaquin.

CVR-SAFE staffs and manages the greater Sacramento region’s motorist aid program, a cooperative effort that currently includes roadside assistance accessed via 511 and approximately 300 call boxes sites on about 750 miles of highway in a seven-county area. Roadside assistance accessed via 511 and call boxes, provide motorists in need with a direct link to the California Highway Patrol, Freeway Service Patrol services, and other motorist aid services via a private call answering service.

The program is a joint venture of Sacramento, San Joaquin, Sutter, Yolo, Yuba, and El Dorado counties, which together operate CVR-SAFE. CVR-SAFE also currently manages the motorist aid system in Glenn County. It is financed by an annual $1 charge on all registered vehicles in the participating counties.

CVR-SAFE will begin removing roadside and trailside call boxes in spring of 2026 with the total removal of all roadside and trailside call boxes scheduled for December 2026. Calls that come through the 511 Roadside Assist feature and roadside assistance calls to the remaining roadside call boxes must be answered. Private call answering services are necessary to maintain the operations of the CVR-SAFE motorist aid system. This RFP and subsequent contract for motorist aid call answering services will allow services to continue without interruption.

Timeline

Release Project Date:

March 24, 2026

Pre-Proposal Meeting (Non-Mandatory):

March 27, 2026, 1:00pm

https://sacog-org.zoom.us/j/86983019843

Question Submission Deadline:

April 3, 2026, 5:00pm

Question Response Deadline:

April 17, 2026, 5:00pm

Proposal Submission Deadline:

May 1, 2026, 5:00pm

Commodity Codes

• NAICS 561421Telephone Answering Services

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