Project Information

Bid Title

RFP 26-048 | Network Infrastructure & Internet Services Provider

Issuing Agency

Research Triangle Regional Public Transportation Authority (GoTriangle)

Location

North Carolina

Published Date

Mar 27, 2026

Closing Date

Apr 15, 2026

Government Level

State & Local

Status

Closed

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

RFP 26-048 | Network Infrastructure & Internet Services Provider

Research Triangle Regional Public Transportation Authority d.b.a. GoTriangle (GoTriangle) is a public transit agency serving Durham, Orange, and Wake counties in North Carolina, providing essential mobility services through fixed-route bus, paratransit, and other commuter services. As authorized under the North Carolina General Statutes (N.C.G.S) § 160A-610, GoTriangle is seeking to establish a contract for the provision of Network Infrastructure & Internet Services.

Procurement Files

RFP 26-048 Network Infrastructure & Internet Services

RFP 26-048 Attachment B - Cost Proposal

RFP No. 26-048 Attachment i 1 - Exceptions Form

RFP No. 26-048 Attachment M - RFP Response Checklist

Addendum Files

Award

Attachment Preview

Request For Proposals (RFP) No. 26-048 for

Network Infrastructure & Internet Services

Research Triangle Regional Public Transportation Authority dba GoTriangle (GoTriangle),

as authorized under the § 160A-610, is seeking to establish a contract for the above

referenced services.

The Request for Proposal (RFP) document is available for download at the GoTriangle’s

website: https://gotriangle.org/procurement

Submission Date & Time: April 15, 2026 by 2:00 pm local NC time

Submission Location:

Via email to:

Steven Jones, Procurement Officer

Email: Sjones@gotriangle.org

Pre-O er Conference:

Pre-Offer Conference will not be conducted

Instructions for preparing and submitting a proposal are provided in the Instructions

to Offerors Section 5. Proposal Content of this document. To be deemed responsive

and responsible, offerors must submit all items specified in the referenced section.

All Inquiries regarding this solicitation shall be submitted to:

Steven Jones, Procurement Officer

Email: Sjones@gotriangle.org Office: 919-485-7559

LATE PROPOSALS WILL NOT BE ACCEPTED.

GOTRIANGLE RESERVES THE RIGHT TO REJECT ANY OR ALL PROPOSALS.

TABLE OF CONTENTS

BACKGROUND ................................................................................................. 4

SCOPE OF SERVICES........................................................................................ 4

TERMS AND CONDITIONS................................................................................. 8

1. Services..............................................................................................................................8

2. Contract Term .....................................................................................................................8

3. Invoicing and Compensation................................................................................................8

4. Changes in the Services.......................................................................................................9

5. Services on GoTriangle’s Premises .....................................................................................10

6. Conflict of Interest.............................................................................................................10

7. Contract Termination.........................................................................................................10

8. Transition Assistance ........................................................................................................13

9. Indemnification and Hold Harmless ...................................................................................13

10. Dispute Resolution ............................................................................................................14

11. Permits .............................................................................................................................15

12. Choice of Law / Forum .......................................................................................................15

13. Insurance..........................................................................................................................15

14. Independent Contractor ....................................................................................................15

15. Accuracy of Financial Statements ......................................................................................16

16. Non-Discrimination ...........................................................................................................16

17. Covenant Against Contingent Fees .....................................................................................16

18. Delegation and Assignment ...............................................................................................16

19. Nonwaiver.........................................................................................................................17

20. Merger ..............................................................................................................................17

21. Reference .........................................................................................................................17

22. Contractor’s Personnel......................................................................................................17

23. Certification on Israel Boycott ............................................................................................17

24. Notices .............................................................................................................................17

25. No Third-Party Rights .........................................................................................................18

26. Severability .......................................................................................................................18

27. Survivorship ......................................................................................................................18

28. Attachments .....................................................................................................................18

29. Separate Counterparts ......................................................................................................19

30. Iran Divestment Act ...........................................................................................................19

31. E-Verify .............................................................................................................................19

32. Debarment Policy..............................................................................................................19

33. Force Majeure ...................................................................................................................20

34. Operational Continuity ......................................................................................................20

35. Acceptance Process..........................................................................................................20

36. Patent, Copyright and Trade Secret Protection ....................................................................21

INSTRUCTIONS TO OFFERORS ........................................................................ 23

1. Anticipated Project Schedule .............................................................................................23

2. Requests for Clarification ..................................................................................................23

3. Pre- Offer Conference........................................................................................................23

4. Addenda ...........................................................................................................................23

5. Proposal Content ..............................................................................................................24

6. Proposal Submittal............................................................................................................25

7. Exceptions to Terms and Conditions...................................................................................26

8. Addenda ...........................................................................................................................26

9. Pre-Offer Conference ........................................................................................................26

10. Selection Procedures ........................................................................................................27

11. Evaluation.........................................................................................................................27

12. Public Records and Proprietary Information ........................................................................28

13. Contractual Relationships .................................................................................................29

14. Disadvantage Business Enterprise (DBE) Participation ........................................................29

15. Modification and Withdrawal of Proposals ..........................................................................29

16. Proposal Rejection / Reserved Rights..................................................................................29

17. News Releases..................................................................................................................30

18. Identifying Conflicts of Interest...........................................................................................30

19. Protest Procedures............................................................................................................30

ATTACHMENTS .............................................................................................. 32

Attachment A - Offeror Form .......................................................................................................33

Attachment B - Cost Proposal .....................................................................................................34

Attachment C - Minimum Insurance Requirements ......................................................................35

Attachment D - E-Verify Employer Compliance Statement ............................................................38

Attachment E - Iran Divestment Act Certification..........................................................................39

Attachment F - Boycott of Israel Divestment Act Certification .......................................................40

Attachment G - Certification Regarding Conflict of Interest ...........................................................41

Attachment H - Statement of Non-Collusion ................................................................................42

Attachment I - Conformance Statements.....................................................................................43

Attachment I1 - Exceptions Form ................................................................................................44

Attachment J - Offeror References...............................................................................................45

Attachment K - Statement of Judgments ......................................................................................46

Attachment L - Responsiveness and Responsibility Statement......................................................47

Attachment M - RFP Response Checklist .....................................................................................48

RFP No. 26-048, Network Infrastructure & Internet Services Provider

BACKGROUND

Research Triangle Regional Public Transportation Authority d/b/a GoTriangle (GoTriangle) is a

public transit agency serving Durham, Orange, and Wake counties in North Carolina, providing

essential mobility services through fixed-route bus, paratransit, and other commuter services. As

authorized under the North Carolina General Statues (N.C.G.S) § 160A-610, GoTriangle is seeking

to establish a contract for the provision of Network Infrastructure & Internet Services. Whether

or not GoTriangle actually enters into any contract and how the work is awarded will be decided at

GoTriangle’s discretion. Furthermore, GoTriangle will use any awarded contract on an as-needed

basis, with no guarantee as to the actual spending under any awarded contract.

SCOPE OF SERVICES

1. Mandatory Technical Requirements

The Contractor shall provide:

1.1. Fiber-based internet services.

1.2. Bandwidth Capacity:

1.2.1. Minimum of 1 Gbps symmetrical for the current, and any additional sites:

 4600 Emperor Blvd, Durham 27706

 5201 Nelson Rd, Morrisville, NC 27560

1.2.2. Scalable options (up to 10 Gbps) for future growth and redundancy.

1.3. Redundancy & Failover:

1.3.1. Require dual-homed connectivity with secondary link have at least half the

bandwidth of the primary.

1.3.2. Diverse paths (e.g., fiber route diversity) to eliminate single points of failure.

1.4. Service Level Agreements (SLAs):

1.4.1. ≥ 99.9% uptime per circut.

1.4.2. 4 hour MTTR

1.4.3. Guaranteed average roundtrip network latency (<50ms), packet loss (<0.1%), and

average/maximum jitter (<2ms / <10ms).

Page 4 of 48

RFP No. 26-048, Network Infrastructure & Internet Services Provider

1.4.4. Defined escalation and credit process for SLA breaches.

1.5. IPv6 Readiness and dual-stack capability.

1.6. Static IPv4 addressing with a /29 for all sites.

2. Operational & Support Requirements

The Contractor shall:

2.1. Provide access to 24/7 Network Operations Center (NOC) with direct escalation

contacts.

2.2. Provide proactive monitoring and establish notifications for outages, bandwidth

saturation, or latency spikes.

2.3. Grant portal access for circuit utilization reports, ticket management, and billing.

2.4. Meet the installation timeline by completing provisioning for primary sites within 60

days.

2.5. Ensure the maintenance is communicated and coordinated with the assigned

GoTriangle staff in advance and provided with minimal disruption.

3. Security & Compliance

The Contractor shall:

3.1. Ensure the carrier supports traffic encryption at the transport layer (IPSec, MACsec, or

SD-WAN encryption).

3.2. Comply with FTA and state data handling requirements for public agencies.

4. Future-Readiness

The Contractor shall describe its capabilities for the following optional services:

4.1. Managed SD-WAN with support for static and dynamic routing (BGP/OSPF), Layer 3

VPN, and QoS for prioritizing VoIP, D365, and Teams traffic.

4.2. Support with cloud phone provider (RingCentral, 8x8, etc.).

5. Testing and Verification

5.1. GoTriangle shall have ten (10) business days following initial installation, configuration,

and activation of Internet Services at each site to notify the Contractor in writing of any

Page 5 of 48

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.