Project Information

Bid Title

Cloud-based virtual queuing and scheduling platform – No Wait Inside, LLC

Issuing Agency

State Government of Minnesota

Location

Minnesota

Published Date

Jul 16, 2026

Closing Date

Jul 23, 2026

Government Level

State & Local

Status

Closed

Ref. #

37402

Original Source

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Bid Documents

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Project Description

REFERENCE NUMBER: 37402
Purchasing Agency: MNIT Services
Title: Cloud-based virtual queuing and scheduling platform – No Wait Inside, LLC
Response to this solicitation is due no later than: 07/23/26 at 10:00am

Ship to Information:

Department of Corrections

1450 ENERGY PARK DR STE 200

ST Paul, MN 55108

To receive a printed copy of the solicitation, call: Rebecca Bley at 651-201-1105

TTY: 711 or 1.800.627.3529 (MN Relay Service for persons with speech or hearing disabilities)

Notes:

This is a single source posting notification; there are no solicitation documents for download. This posting is not a Request for Bid (RFB) nor Request for Proposal (RFP).

The Department of Minnesota IT Services (MNIT), partnering with the Department of Corrections (DOC), intends to renew up to 12 mos. with No Wait Inside, LLC for continued, uninterrupted use of No Wait Inside’s cloud-based virtual queuing and scheduling platform. The proposed solution offers a self‑service appointment scheduling capability accessible through smartphones, kiosks, or authorized display interfaces, and includes a virtual waiting room function that allows individuals to remain in remote locations - such as their personal vehicles or designated outdoor areas - until they receive notification that their appointment may commence. It further provides automated and customizable communication through text, email, or telephone alerts to inform individuals of each stage of the appointment process. The solution also incorporates configurable signage and kiosk systems designed to regulate and facilitate on‑site visitor movement, along with a centralized administrative dashboard equipped with integrated reporting tools that enable authorized personnel to monitor, manage, and optimize operational workflows and appointment activities.

No Wait Inside, LLC retains exclusive ownership, copyrights, trademark of their proprietary cloud-based software, maintenance, and support services. The State believes these services are not available through third-party entities deeming this a sole source purchase.

If there are any concerns regarding this single source notification, please contact Rebecca Bley at rebecca.bley@state.mn.us prior to July 23, 2026, at 10:00 AM Central Time. Please include the reference number and title of the posting in the subject line. Or you may call the HelpLine at 651.296.2600 (MN Relay Service for persons with speech or hearing disabilities: 711 or 1.800.627.3529).

Date This Solicitation Was Posted: 07/15/26 at 10:31pm

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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