Project Information

Bid Title

Unified Communication as a Service (UCaaS) Cloud-based Telephone Solution

Issuing Agency

The Howard County Public School System

Location

Maryland

Published Date

Jan 7, 2026

Closing Date

Jan 28, 2026

Government Level

State & Local

Status

Closed

Ref. #

050.26.B6 - VOIP Phone System

Original Source

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Project Description

Project: Unified Communication as a Service (UCaaS) Cloud-based Telephone Solution

Ref. #: 050.26.B6 - VOIP Phone System

Type: RFI

Status:

Open

Open Date: Jan 7th 2026, 2:00 PM EST

Questions Due Date: Jan 16th 2026, 3:00 PM EST

Close Date: Jan 28th 2026, 11:00 AM EST

Project Description: HCPSS uses a Cloud-based VoIP system with 1,500 full users and 8,500 physical phones, featuring a combination of DIDs and central extensions. The system supports standard features such as a small IT Help Desk Contact Center, multiple auto-attendants, hunt groups, voicemail, call forwarding, and transfers. Connectivity is provided by redundant 40Gbps Internet circuits unless dedicated circuits are needed by the vendor. HCPSS operates across 78 schools and several administrative buildings, using primarily Yealink phone models T21P, T31, T46S, T42S, and T40G.

Commodity Codes

• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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