Project Information

Bid Title

05726Y0613-Hosted Predictive Dialer System

Issuing Agency

City of New York

Location

New York

Published Date

Sep 3, 2026

Closing Date

Sep 24, 2026

Government Level

State & Local

Status

Closed

Ref. #

05726Y0613

Original Source

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Project Description

Program:	RECRUITMENT UNIT
Industry:	Professional Services - IT Related
EPIN:	05726Y0613
Procurement Name:	05726Y0613-Hosted Predictive Dialer System
Agency:	FIRE DEPARTMENT
RFx Status:	Planned
Procurement Method:	RFI
Release Date:	9/14/2026 12:00:00 AM
Due Date:	9/24/2026 2:00:00 PM
Main Commodity:	Telecommunications System Management

Show / Hide : Summary Summary

EPIN 05726Y0613	Release Date 9/14/2026 12:00:00 AM (Your Local Time)
Estimated Number of Contracts 1.00
Estimated Procurement Value 2,000,000.00
Agency FIRE DEPARTMENT
Agency Contact First Name David
Agency Contact Last Name Holmes
Agency Contact Email david.holmes@fdny.nyc.gov
Concept Report
RFx Title 05726Y0613-Hosted Predictive Dialer System
RFx Status Planned

Show / Hide : Description Description

Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Fire Department of New York (FDNY), intends to enter into negotiations for an agreement with Vanguard Direct, Inc to provide ongoing hosting, licensing, upgrades, maintenance and technical support of the ARCS hosted predictive dialer system and mobile application required by the Department for a five (5) year term. The FDNY has determined that Vanguard Direct Inc. (Vanguard) is the sole authorized provider of support services for the proprietary software software program ARCS used by the Fire Department. Vanguard is the software developer of ARCS (Automated Recruitment Communication System) and are the only company qualified to offer comprehensive system maintenance and support for the system. Any firm that believes it is qualified to provide these services is invited to do so. Please indicate your interest by responding to this RFI EPIN:05726Y0613 in PASSport no later than September 24,2026, 2:00 P.M. If you have questions, please submit these through the Discussion Forum of the subject EPIN in the PASSport system. No procurement award will result from this Expression of Interest (EOI). Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Fire Department of New York (FDNY), intends to enter into negotiations for an agreement with Vanguard Direct, Inc to provide ongoing hosting, licensing, upgrades, maintenance and technical support of the ARCS hosted predictive dialer system and mobile application required by the Department for a five (5) year term. The FDNY has determined that Vanguard Direct Inc. (Vanguard) is the sole authorized provider of support services for the proprietary software software program ARCS used by the Fire Department. Vanguard is the software developer of ARCS (Automated Recruitment Communication System) and are the only company qualified to offer comprehensive system maintenance and support for the system. Any firm that believes it is qualified to provide these services is invited to do so. Please indicate your interest by responding to this RFI EPIN:05726Y0613 in PASSport no later than September 24,2026, 2:00 P.M. If you have questions, please submit these through the Discussion Forum of the subject EPIN in the PASSport system. No procurement award will result from this Expression of Interest (EOI).

Show / Hide : Key Dates Key Dates

Anticipated Contract Start Date (M/d/yyyy) 11/21/2026

Anticipated Contract End Date (M/d/yyyy) 11/20/2030

Release Date (M/d/yyyy) 9/14/2026

Due Date (M/d/yyyy) 9/24/2026

Bid Opening Date (M/d/yyyy) 12:00:00 AM

Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date. 9/7/2026

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0 Result(s)

Commodity Codes

• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services

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