Project Information

Bid Title

Ambulance Services Billing Software

Issuing Agency

Pinellas County

Location

Florida

Published Date

Feb 11, 2025

Closing Date

Mar 13, 2025

Government Level

State & Local

Status

Closed

Ref. #

25-0334-RFP

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Project ID: 25-0334-RFP

Title: Ambulance Services Billing Software

Addenda: 0

Release Date: 2/11/2025

Due Date: 3/13/2025

Post Information

Posted At:Tue, Feb 11, 2025 1:00 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

Pinellas County Safety & Emergency Services Department’s Financial Services Division is seeking ambulance services billing software to replace existing software to improve our ability to efficiently submit claims to the following entities:

• Commercial Insurance - 13.78%
• Medicaid - 11.86%
• Medicare - 59.73%
• Customer Invoice - 9.77%

Using both mail and electronic delivery while maintaining HIPAA compliance.

Pinellas County is ready to implement a new ambulance services billing software system to streamline billing functions for the claim management, account management, and reporting functions with a five-year contract with two three-year extensions. A successful ambulance services billing software company will offer improved and/or new functions to improve efficiency and information sharing.

Background

The Pinellas County Safety and Emergency Services Department includes ambulance services under the trademark name Sunstar. Sunstar ambulance services is run by our third-party vendor, Paramedics Logistics. Our ambulance program serves the entire county of nearly 1M people with emergency, non-emergency, and mental health medical transports as well as standby services for special events. We offer ambulance services memberships to the citizens to help defray out-of-pocket expenses. The transports are billed to Facilities, Insurance Providers, Medicare, Medicaid, Private Air Ambulance services and private citizens that use our services.

We have a mix of County based medical billers and outsourced medical billers through another third-party vendor, EMS Management & Consultants (EMSMC), to process our large volume of claims.

Sunstar ambulance services run by Paramedic Logistics performs a high volume of transports each day. Claims are produced using a variety of tools from disparate sources. Data is manually transferred from 2 different Computer-Aided Dispatch (CAD) software systems and our electronic Patient Care Reporting (ePCR) product used in the field to produce claims in Zoll RescueNet. We process approximately 500 (emergency and non-emergency) claims a day with total collections exceeding 80 million dollars annually.

Timeline

Issue Date:

February 11, 2025

Question Submission Deadline:

February 28, 2025, 3:00pm

Proposal Submission Deadline:

March 13, 2025, 3:00pm

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 621910Ambulance Services

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.