Customer Relationship Management System: MLA

Project Information

Bid Title: Customer Relationship Management System: MLA
Issuing Agency: University of Minnesota
Location: Minnesota
Published Date: Nov 25, 2024
Closing Date: Jan 6, 2025
Government Level: State & Local
Status: Closed
Ref. #: 11050.2223027.BW
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Project Description: Bid Information

Type Request for Proposal

Status Issued

Number 11050.2223027.BW (Customer Relationship Management System: MLA)

Issue Date & Time 11/25/2024 02:35:23 PM (CT)

Close Date & Time 1/6/2025 02:00:00 PM (CT)

Question Cut Off Date 12/16/2024 02:00:00 PM (CT)

Notes
Founded in 1958, the University of Minnesota Landscape Arboretum is a rapidly growing 1,200-acre public garden with a diverse portfolio of community programs and services attracting over 600,000 visitors per year. Our current mission is to welcome, inform, and inspire all through outstanding displays, protected natural areas, horticultural research and education. Our core values include stewardship, community, excellence, teamwork, and fiscal responsibility.

As our customer/constituent base continues to grow, our existing customer relationship management (CRM) system is challenged by the evolving needs of our business. The current system lacks the scalability and integration capabilities to support our expanding operations and cross departmental collaboration. Additionally, the non integrated suite of tools does not provide sufficient insight into the full profile of customer/donor engagement to deliver an exceptional customer experience.

Respondents are prohibited from contacting the identified department about this RFP while in process.

Before submitting questions about the RFP via the Questions Tab, read and review the Supplier Process and Information Attachment and ALL Attributes in the Attributes Tab, especially Background and Project Summary/Scope of Work. These provide valuable information and address frequently asked questions.

Remember to submit your response, including attachments, early to allow time to correct errors. The submission deadline is a hard close. The system will reject responses with errors and will NOT allow late submissions.

Contact Information

Name Brendan Wintroath

Address 1300 S. 2nd Street
Minneapolis, MN 55454 USA

Phone

Fax

Email wintr003@umn.edu

Bid Documents

Document name Format

Bid Invitation (please login to view this document) Acrobat / PDF

Bid Attachments

File Name Description File Size

Supplier-Process-and-Information-01-01-24.docx
ACTION REQUIRED All respondents must review this before starting a response. 30 KB

Travel-Reimbursements-10-15-15.doc (please login to view this document) Requirements for Travel Reimbursements 38 KB

PO-Terms-and-Conditions-08-02-22.docx (please login to view this document) Terms for the Purchase of Goods and Services 386 KB

Data Security Appendix w Tennessen Without SLA (1).docx (please login to view this document) Data Security Appendix 48 KB

Pricing Workbook (3).xlsx (please login to view this document) Pricing Workbook 103 KB
Commodity Codes: NAICS 541511Custom Computer Programming Services
NAICS 541611Administrative Management and General Management Consulting Services

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Type	Request for Proposal
Status	Issued
Number	11050.2223027.BW (Customer Relationship Management System: MLA)
Issue Date & Time	11/25/2024 02:35:23 PM (CT)
Close Date & Time	1/6/2025 02:00:00 PM (CT)
Question Cut Off Date	12/16/2024 02:00:00 PM (CT)
Notes	Founded in 1958, the University of Minnesota Landscape Arboretum is a rapidly growing 1,200-acre public garden with a diverse portfolio of community programs and services attracting over 600,000 visitors per year. Our current mission is to welcome, inform, and inspire all through outstanding displays, protected natural areas, horticultural research and education. Our core values include stewardship, community, excellence, teamwork, and fiscal responsibility. As our customer/constituent base continues to grow, our existing customer relationship management (CRM) system is challenged by the evolving needs of our business. The current system lacks the scalability and integration capabilities to support our expanding operations and cross departmental collaboration. Additionally, the non integrated suite of tools does not provide sufficient insight into the full profile of customer/donor engagement to deliver an exceptional customer experience. Respondents are prohibited from contacting the identified department about this RFP while in process. Before submitting questions about the RFP via the Questions Tab, read and review the Supplier Process and Information Attachment and ALL Attributes in the Attributes Tab, especially Background and Project Summary/Scope of Work. These provide valuable information and address frequently asked questions. Remember to submit your response, including attachments, early to allow time to correct errors. The submission deadline is a hard close. The system will reject responses with errors and will NOT allow late submissions.

Name	Brendan Wintroath
Address	1300 S. 2nd Street Minneapolis, MN 55454 USA
Phone
Fax
Email	wintr003@umn.edu

Customer Relationship Management System: MLA

Project Information

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