Customer Self-Service Platform Solution
Project Information
- Bid Title
- Customer Self-Service Platform Solution
- Issuing Agency
- Pulaski County
- Location
- Arkansas
- Published Date
- Sep 11, 2026
- Closing Date
- Oct 1, 2026
- Government Level
- State & Local
- Status
- Closed
- Ref. #
- 26-19
- Original Source
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- Bid Inquiries
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- Bid Documents
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- Project Description
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Bid Information
Contact InformationType Request for Information Status Issued Number 26-19 (Customer Self-Service Platform Solution) Issue Date & Time 9/11/2026 07:16:45 AM (CT) Close Date & Time 10/1/2026 04:00:00 PM (CT) Notes Central Arkansas Water (CAW) is seeking information from qualified vendors regarding Customer Self-Service (CSS) platforms that support modern utility customer engagement, account management, online payments, service requests, notifications, and digital customer interactions.
The purpose of this Request for Information (RFI) is to gather information regarding available solutions, implementation approaches, integration capabilities, accessibility compliance, security frameworks, and industry best practices to support CAW's evaluation of future customer self-service technologies.
Name Liz Tuck-Rowan Address 425 W Capitol Ave., 8th Fl
Little Rock, AR 72201 USAPhone 1 (501) 3771266 Fax Uni Email liz.tuck-rowan@carkw.com Bid DocumentsDocument name Format Bid Invitation
Acrobat / PDF BINVAVL 9669521 Bid AttachmentsFile Name Description File Size CAW_CSS_Request_for_Information (002).pdf
CAW_CSS_Request_for_Information 251 KB 356384 7651573 - Commodity Codes
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- NAICS 541511Custom Computer Programming Services
- NAICS 541512Computer Systems Design Services
- NAICS 541519Other Computer Related Services
- NAICS 541611Administrative Management and General Management Consulting Services
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