Project Information

Bid Title

Enterprise Case Management System - Implementation Services

Issuing Agency

City of Austin

Location

Texas

Published Date

Jan 12, 2026

Closing Date

Feb 5, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 5000 PAX3176

Original Source

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Bid Documents

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Project Description

Solicitation Details

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Type:	Request For Proposals (RFP)
Status:	Open
Solicitation Number:	RFP 5000 PAX3176
Description:	Enterprise Case Management System - Implementation Services
Summary:	The City of Austin (the City) seeks a qualified and experienced Contractor to provide implementation services of the Clariti Enterprise Permitting Platform to replace the City’s existing application for licensing, permitting, inspections, and enforcement. The selected Contractor must be approved or certified by the Clariti software manufacturer to ensure compliance with platform standards and successful implementation.

Basic Information

Contact Information

Authorized Contact Names:
Solicitation Specific Questions:	City of Austin Central Procurement
Small Minority Business Resources Questions:	Johnathan Williams (512) 9741295 smbrcompliancedocuments@austintexas.gov

Dates & Times

Important Solicitation Dates:
Solicitation Published:	01/12/2026 07:20 AM
Response Due:	Prior to 02/05/2026, 02:00 PM
Response Opening:	02/05/2026, 03:00 PM

Special Notes

Special Notes:

Insurance is Required. Required

Attachments

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Download All Files

File Description	Type	Date
Appendix A – Business Capability Model	pdf	01/12/2026	Download
Appendix B – User Stories: Customer Support	pdf	01/12/2026	Download
Appendix C – Functional Requirements Matrix Response	xlsx	01/12/2026	Download
Appendix D – Technical Requirements Matrix Response	xlsx	01/12/2026	Download
Appendix E – Security Requirements Matrix Response	xlsx	01/12/2026	Download
Offer and Certifications	docx	01/12/2026	Download
Solicitation Package	pdf	01/12/2026	Download
Price Proposal Sheet	xlsx	01/12/2026	Download

Commodities

Associated Commodities

Description	Code
SOFTWARE IMPLEMENTATION	9206450

Trade Summary

Description	Category	Code
Software Implementation	Non-professional	9206450

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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