Project Information

Bid Title

RFP 20262018 Replacement of Interactive Voice Response (IVR) System with Real-Time GTFS Compatibility

Issuing Agency

The Transit Authority of River City

Location

Kentucky

Published Date

Feb 9, 2026

Closing Date

Mar 27, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 20262018

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Project: RFP 20262018 Replacement of Interactive Voice Response (IVR) System with Real-Time GTFS Compatibility

Ref. #: RFP 20262018

Type: RFP

Status:

Open

Open Date: Feb 9th 2026, 6:00 PM EST

Questions Due Date: Never

Close Date: Mar 27th 2026, 10:00 AM EDT

Pre-Bid Meeting:

Feb 23rd, 2026

BOARD MEETINGS:

MAY BOARD MEETING

Project Description: TARC is seeking proposals from qualified firms to provide a modern, scalable, and cloud-based or on-premise Interactive Voice Response (IVR) solution. The primary objective is to provide passengers with automated, real-time transit data through an intuitive telephonic interface.
The solution must seamlessly integrate with TARC’s GTFS and GTFS-RT data feeds to provide accurate arrival predictions, schedules, and service alerts. As the agency’s primary inbound call line, the system must feature a fully configurable menu structure with robust transfer capabilities. The selected Vendor will be responsible for the full lifecycle of the project—including design, implementation, and ongoing support. TARC intends to award a Fixed-Price contract for an initial four-year term, with three (3) two-year renewal options.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.