Project Information

Bid Title

HubSpot CRM Implementation and Integration Services

Issuing Agency

Pinellas County

Location

Florida

Published Date

Jun 23, 2026

Closing Date

Jul 14, 2026

Government Level

State & Local

Status

Closed

Ref. #

26-0588-RFP

Original Source

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Bid Documents

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Project Description

Project ID: 26-0588-RFP

Title: HubSpot CRM Implementation and Integration Services

Addenda: 0

Release Date: 6/23/2026

Due Date: 7/14/2026

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HubSpot CRM Implementation and Integration Services

BUSINESS TECHNOLOGY SERVICES (BTS)

20832 , 92000 , 92045 , 92046 , 92064

Project ID: 26-0588-RFP

Release Date: Tuesday, June 23, 2026

· Due Date: Tuesday, July 14, 2026 3:00pm

Posted Tuesday, June 23, 2026 1:29pm

All dates & times in Eastern Time

Draft Response No Bid20 days, 17 hours, 43 minutes

Post Information

Posted At:Tue, Jun 23, 2026 1:29 PM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

Pinellas County Business Technology Services (BTS) is soliciting proposals from qualified vendors to provide professional services for the implementation, configuration, integration, and support of a HubSpot-based Customer Relationship Management (CRM) and ticketing platform.

The objective of this RFP is to select a vendor capable of delivering a modern, scalable CRM solution to replace the County’s legacy Customer Access Tracking System (CATS), a custom-built application.

Background

Pinellas County currently utilizes CATS to manage customer interactions, service requests, and case tracking. While functional, the system lacks modern CRM capabilities, integration flexibility, automation, and user experience improvements.

BTS is leading the initiative to transition to a cloud-based CRM platform (HubSpot) that supports enhanced customer service delivery, operational efficiency, and data-driven insights across County departments.

Also, second phase of the project will address CRM integrations to work order systems like Cityworks and complaints systems like Accela.

CATS system has about 50 new cases per month for our county administration support, and there are about 50K historical items, not all of which will be migrated. Initial user count will be about 80 core users and 400 Service Hub only users.

Timeline

Issue Date:

June 23, 2026

Question Submission Deadline:

June 26, 2026, 2:00pm

Proposal Submission Deadline:

July 14, 2026, 3:00pm

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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