Project Information

Bid Title

WSDOT - WSF-Customer Relationship Management

Issuing Agency

State Government of Washington

Location

Washington

Published Date

Jun 8, 2026

Closing Date

Jun 19, 2026

Government Level

State & Local

Status

Closed

Ref. #

Ref #: RFI 2026-0608

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Solicitation Close Date:	06/19/26
Title:	WSDOT - WSF-Customer Relationship Management Ref #:RFI 2026-0608
Contact:	Tariq Ohab
Amendment Date:
Description:	WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups.
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:	Includes an Inclusion Plan: N
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Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541618Other Management Consulting Services

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