Project Information

Bid Title

Pre-Advertisement Notice for Social Media and Customer Feedback Dashboard

Issuing Agency

State Government of Georgia

Location

Georgia

Published Date

Mar 27, 2026

Closing Date

Apr 27, 2026

Government Level

State & Local

Status

Closed

Ref. #

PE-66062-NONST-2026-000000342

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Event ID	Event Title	Government Entity	Start Date (ET)	End Date (ET)
PE-66062-NONST-2026-000000342	Pre-Advertisement Notice for Social Media and Customer Feedback Dashboard	Atlanta, City Of	Mar 27, 2026 @ 04:16 PM	Apr 27, 2026 @ 08:00 AM

Pre-Advertisement Notice for Social Media and Customer Feedback Dashboard

Start Date: Mar 27, 2026 @ 04:16 PM ET

End Date:
Apr 27, 2026 @ 08:00 AM ET

Event ID: PE-66062-NONST-2026-000000342

Event Type: Non-State Agency

Event Status: Open

Purchase Type: Non-State Agency

Category Type: Services / Special Projects

Government Type: city

Fiscal Year: 2026

Agency Site: Link

Description

The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed
Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid
(IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for
the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The
City¿s expectation is that the solution will aggregate, analyze, and visualize customer sentiment and
engagement data from multiple social and non-social media platforms to enhance insights, identify
service trends, and drive operational improvements. Interested vendors will be prequalified based on
relevant experience, technical capability, compliance with security standards, and solution readiness.
A Pre-Solicitation Conference will be noticed and then held to provide more details and address
questions. Hope to see you there.

NIGP Codes

Code	Description
91861	Smart Technology Consulting Services
96120	Customer Service Evaluation Services
92056	Systems and Executive Software, Microcomputer
92045	Software Maintenance and Support Services
92046	Software Updating and Upgrading Services
92040	Programming Services, Computer, Including Mobile Device Applications
92027	Ecommerce Software Development Services
20853	Integrated Software, Microcomputer
20841	Engineering Software, Microcomputer
96258	Professional Services (Not Otherwise Classified)
95882	Records Management Services, Including Document Management Services and Technology Integration
91812	Analytical Predictive Studies and Surveys Consulting
91871	IT Consulting, (Not Otherwise Classified)
92047	Support Services, Computer, Includes Computer Warranties
92022	Data Preparation and Processing Services, Including Bates Coding
92002	Access Services, Data
92004	Applications Software, Main Frame Server Systems
20888	Software, Monitoring, Microcomputer
20882	Scientific, Statistical, Engineering, Mathematical, and Mapping Software, Including Photogrammetry,
20836	Data Processing Software, Microcomputer
20837	Database Software, Microcomputer
20811	Application Software, (Not Otherwise Classified), Microcomputer

BuyerContact:

Alta Urtarte
Aurtarte@atlantaga.gov

470-893-4369

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541613Marketing Consulting Services

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