Project Information

Bid Title

Waste reduction reporting, administrative citation management, and database software and support services

Issuing Agency

County of San Mateo

Location

California

Published Date

Dec 16, 2025

Closing Date

Jan 23, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Project ID:

Title: Waste reduction reporting, administrative citation management, and database software and support services

Addenda: 6

Release Date: 11/17/2025

Due Date: 1/23/2026

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Waste reduction reporting, administrative citation management, and database software and support services

Last updated by Addendum #6 on Dec 16, 2025 2:22 PM See what changed

Request for Proposals

Sustainability

20832 , 91573 , 92000 , 92021 , 92066 , 94927

Project ID: 2026-RFP-00114

Release Date: Monday, November 17, 2025

· Due Date: Friday, January 23, 2026 5:00pm

Posted Monday, November 17, 2025 5:00pm

All dates & times in Pacific Time

Draft Response Events RSVP No Bid37 days, 23 hours, 39 minutes

Post Information

Posted At:Mon, Nov 17, 2025 5:00 PM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

Formed in July 2014 the Sustainability Department strives to improve the sustainability of the County’s operations and the greater community through work in areas of renewable energy and energy efficiency; resource conservation; alternative transportation; and greenhouse gas emission reductions. The Department is located at 455 County Center, 4th Floor, Redwood City, CA 94063.

The Department is requesting proposals for a Customer Relationship Management solution to coordinate various outreach programs, keep records for Senate Bill (SB) 1383 implementation, and provide administrative enforcement services. The Department conducts outreach and education programs in the areas of waste, energy, water, greenhouse gas emissions and climate resilience. The Department needs a reliable database that can support coordination across the various outreach programs and keep a regularly updated list of stakeholders/clients such as local agencies, businesses, multi-family dwellings, schools, residents, etc.

A significant area of the Sustainability Department’s work is to ensure the county residents and businesses comply with state and local laws, such as AB 1826, AB 341, SB 1383, and the Sustainable Foodware Ordinance. Furthermore, the Department conducts outreach programs on behalf of other waste and greenhouse gas emission reduction, stormwater and water conservation, climate resilience and energy saving programs. It must also house outreach and compliance data, outreach materials, and allow the Department to make customizations based on employee and program needs. The contractor is expected to be available for technical assistance and other general database maintenance.

Background

The Sustainability Department is requesting proposals for a customer relationship management database that can improve outreach program efficiency by housing all outreach, customer interaction and compliance data on one platform to better meet the needs of existing programs and state and local requirements. Having one database will reduce, or eliminate, any duplicate or unnecessary work and also help breakdown silos between different programs. The Sustainability Department currently stores data in County customer service and billing databases, Routeware’s Recyclist software, Excel/CSV data sets, and other databases. The ideal candidate will be able to meet all the tasks included in the scope of work, including the optional tasks and maintain a consistent quality of work. Additionally, the County is looking for a smooth transition of information from its current databases.

Timeline

RFP Released:

November 17, 2025

Pre-Proposal Meeting (Non-Mandatory):

December 10, 2025, 1:30pm

https://smcgov.zoom.us/j/98024609167

Deadline for Questions, Comments and Contract Exceptions:

December 19, 2025, 5:00pm

Proposal Due Date and Time:

January 23, 2026, 5:00pm

Interviews (tentative):

January 30, 2026

Anticipated Contract Award Date:

April 21, 2026

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 561110Office Administrative Services

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