Project Information

Bid Title

School of Dentistry AI Support for Call Center

Issuing Agency

University of Texas at San Antonio

Location

Texas

Published Date

Oct 19, 2025

Closing Date

Nov 17, 2025

Government Level

State & Local

Status

Closed

Ref. #

RFP 745-26-P09

Original Source

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Bid Documents

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Project Description

Project: School of Dentistry AI Support for Call Center

Ref. #: RFP 745-26-P09

Type: RFP

Status:

Open

Open Date: Sep 16th 2025, 8:00 AM CDT

Questions Due Date: Oct 20th 2025, 3:00 PM CDT

Contact Information: Strategic Sourcing, strategicsourcing@uthscsa.edu

Close Date: Nov 17th 2025, 3:00 PM CST

Project Description: The University of Texas Health Science Center (UTHSA) School of Dentistry, ranked #1 in Texas and 30th globally, is seeking proposals from qualified proposers to provide comprehensive Call Center Services (EHR) and should include Artificial Intelligence-powered (AI) features for enhanced patient engagement, and operation efficiency. The award proposer will support patient communications, scheduling, and coordination of care while maintaining HIPAA compliance and aligning with institutional goals for patient satisfaction and access. No Guarantee of Volume. UTHSA does not solicit or guarantee any specific amount of compensation, volume, minimum, or maximum amount of Services under this RFP or any contract or agreement resulting from this RFP.

Commodity Codes

• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 561210Facilities Support Services
• NAICS 611710Educational Support Services

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