Project Information

Bid Title

FasTrak® Regional Customer Service Center Back Office System

Issuing Agency

Association of Bay Area Governments

Location

California

Published Date

Apr 29, 2026

Closing Date

Jun 11, 2026

Government Level

State & Local

Status

Closed

Ref. #

TSR RFQ-28681

Original Source

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Bid Documents

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Project Description

Project: FasTrak® Regional Customer Service Center Back Office System

Ref. #: TSR RFQ-28681

Type: RFPQ

Status:

Open

Open Date: Apr 29th 2026, 1:30 PM PDT

Questions Due Date: May 13th 2026, 4:00 PM PDT

Contact Information: Michael Brinton, mbrinton@bayareametro.gov

Close Date: Jun 11th 2026, 4:00 PM PDT

Project Description: NOTICE IS HEREBY GIVEN that the Bay Area Toll Authority (BATA) invites your firm to submit a Response for the design, installation, commission, operation and maintenance of the FasTrak Regional Customer Service Center (RCSC) Back Office System herein called “System”. This will be Part 1 of BATA’s two-step procurement process, which is the Request for Qualifications (RFQ). Part 2 will include a Request for Proposals (RFP) which will be extended only to short-listed firms, as described below.
The Bay Area Toll Authority (BATA) is seeking qualified vendors to partner in the development, implementation, and long-term evolution of a next generation tolling Back Office System (System). This System is envisioned as a generational platform—a resilient, adaptable, and scalable solution that will serve the region’s tolling and customer service needs until at least the year 2050. The selected Vendor will engage in a strategic, collaborative relationship with BATA to deliver a robust technical solution in which operations and maintenance of the System can be transitioned in part or in full, at BATA’s option, to BATA or a third party. BATA may disaggregate more of the services that have traditionally been included in delivery of full-service customer service center back office systems (e.g., website, lockbox, etc.).
BATA’s intent is to cultivate a contractual relationship that aligns risk and reward, promotes transparency, provides flexibility, and incentivizes innovation and efficiency. The ideal partner will demonstrate a commitment to shared goals, long-term value creation, and seamless transition planning.

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services

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