Project Information

Bid Title

Enterprise Cloud Contact Center Services

Issuing Agency

Inland Empire Health Plan

Location

California

Published Date

Sep 26, 2026

Closing Date

Oct 16, 2026

Government Level

State & Local

Status

Closed

Ref. #

26-07203

Original Source

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Bid Documents

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Project Description

Reference #: 26-07203. Name: Enterprise Cloud Contact Center Services

Description: This RFP contains a list of requirements for Enterprise Cloud Contact Center services on behalf of IEHP. IEHP’s Procurement Department is soliciting responses from Qualified Bidders to address the stated requirements of this RFP. A “Qualified Bidder” is a Bidder that can reliably and independently provide the required services to IEHP for the entire term of the agreement. The objectives of contracting with a vendor for these services are to support handling Non-Medical Transportation (NMT) call volume on a 24/7/365 basis, including all observed holidays. The Awarded Bidder must also possess the operational capability to support Non-emergency Medical Transportation (NEMT) call volume as needed, with the ability to scale and fully integrate NEMT call volume within 90 days of contract award. The Services must support IEHP’s linguistic and cultural requirements and provide continuous Member access to Transportation Services. This partnership will play a critical role in ensuring uninterrupted support for IEHP Members who require transportation services outside standard business hours. Project closes Oct 16, 2026 2:00 PM PDT.

Commodity Codes

• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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